Sales Performance Management Specialist

Apex Systems is currently hiring for a Sales Performance Management Specialist with a global hospitality client. This role supports the administration and optimization of incentive programs that drive sales performance across 18 hotel brands.

Qualified candidates will have the following experience and skills:

• 2-4+ years of experience using MS Excel (including PivotTables and VLOOKUP), Word, PowerPoint, and Outlook is a must have skill
• Experience in customer service, finance, accounting, or project coordination
• Strong communication and organizational skills with attention to detail
• Ability to manage data accuracy across multiple systems and tools
• Experience supporting incentive or performance programs in a corporate setting
• Experience with Salesforce is a plus

Location: Dallas, TX

Onsite expectation: Hybrid (remote with 2 days onsite)

Pay range: $21$25/hour

As a Sales Performance Management Specialist on the SPM team, you will support the day-to-day operation of the Scout incentive program, helping administer hotel enrollments and payout procedures, while working with the Manager, Sales Performance Management, to answer Scout questions, concerns, and inquiries.

In addition to Scout, you will spend a portion of your time working with other members of the SPM team to support various programs and initiatives that aim to drive sales performance excellence across clients 18 brands.

More specifically, you will:

• Support the successful day-to-day operation of the Scout lead referral program.
• Execute reconciliation of Scout monthly commission billing process. You will research, resolve, and report any discrepancies.
• Maintain the Scout email inbox and provide customer service support to end-users of the Scout program at over 4,600 hotels and corporate team members, ensuring timely response and reconciliation of Scout inquiries and payment processing.
• Run automated and manual reports to support the daily Scout operation.
• Create and produce reports to help assess the overall health of the Scout program.
• Manage the accuracy and quality of data across Scout databases and tools.
• Collaborate with internal and external resources and vendors to support solutions that advance the Scout operation.
• Help create and maintain SPM program documentation and website content.
• Support the Manager, Sales Performance Management, with collecting, consolidating, and summarizing program information to meet stakeholder needs and to help guide future program improvements.
• Maintain clear and concise documentation for all Scout administrative and auditing processes.
• Work cross-functionally on both a proactive and reactive basis with hoteliers, sales teams, and SPM program stakeholders to identify and resolve issues.
• Provide back-up support to members of the team for other SPM programs.
• Contribute and offer general support to other SPM programs, including the Sales Incentive Plan (SIP), Circle of Excellence (COE), and Performance Accelerators (i.e., "SPIFs" and corresponding billing procedures).

We are seeking problem solvers who are passionate about growing within a dynamic industry and who love to combine their customer service skills with operational excellence. The success in this role will demonstrate itself through the following attributes and skills:

• Accountable individuals who make great use of their time to provide extraordinary customer service and communicate results and improvements.
• Strong communicators, influencers and solution-seekers who effectively communicate at all levels of the organization.
• Passion for details - whether it is creating a perfect report or responding to an email with the right amount of clarity, we are looking for someone who cares deeply about getting it right.
• Individual who can adhere to, enforce, and implement policies and operating practices.
• Performs work that affects SPM program operations.
• Uses skill in applying well-established techniques, procedures or specific standards described in manuals or other sources.
• Innovative thinkers who strive to gain the latest knowledge of the hospitality industry, especially as it relates to incentivizing sales performance.
• Self-starters who take the initiative to achieve goals, utilize analytical skills and possess the flexibility to adapt in an evolving environment.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• High School Diploma/GED - BA/BS Degree preferred but not required
• Up to 3 years of intermediate use of MS Excel (i.e., working knowledge of Pivot tables and common functions such as Vlookup, etc.), and other Microsoft applications (i.e., Word, PowerPoint, Outlook, etc.)

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• 1-3 years of travel and hospitality industry, sales systems, or project management experience
• 1 year of experience in Salesforce
• 1-3 years of finance, accounting, or customer service experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.