Job Details

Job Location 301 NORTH TRYON ST - CHARLOTTE, NC

Position Type Temporary

Education Level High School

Travel Percentage None

Job Shift Week days and weekends

Job Category Customer Service

Description

General Summary:

This temporary, part-time role focuses on delivering exceptional service to various sales markets, including the general public, school and youth groups. As the primary contact for incoming calls, this position requires comprehensive knowledge of all Discovery Place aspects to efficiently address inquiries while optimizing up-sell opportunities. Please note that this role may involve on-call responsibilities, subject to potential needs.

Essential Duties and Responsibilities:

Maintain and deliver exceptional customer service by: Answering incoming calls. Acquiring knowledge of program materials and content. Selling and organizing museum visits, classes, and programs for individuals and groups. Managing advance reservations, including bookings, rescheduling, and refunds as permitted. Communicating and handling conflict resolution both internally and externally. Interacting professionally with customers while providing the highest level of customer service. Meet sales quotas on a weekly and monthly basis by: Learning and effectively articulating exhibits and programs for all museums in order to enhance sales opportunities. Accurately reporting weekly activities to the supervisor. Maintain client records through precise data entry by: Inputting customer information accurately into the ticketing system. Inputting customer information accurately into sales marketing materials. Provide support to all Discovery Place departments by: Learning and effectively articulating exhibits and programs for all museums in order to boost sales opportunities. Serving as a liaison between multiple departments for external bookings. Maximizing sales of featured exhibitions and films, when available, by employing upsell techniques through outbound sales calls as assigned. Maximizing upsell opportunities for memberships, IMAX, and other programs. Additional responsibilities may be assigned to this position.

Qualifications

High School diploma and one year or more of sales experience required. Previous call center or customer service experience and outbound sales experience is preferred.

To excel in this job, an individual must possess the ability to read and interpret documents such as safety rules, operating guidelines, and maintenance instructions as well as procedure manuals. They must also be able to compose routine reports and correspondence with proper grammar, spelling and punctuation. The individual should have the capacity to apply common sense understanding when executing instructions provided in written, oral, or diagram form and to address problems by finding effective solutions. Furthermore, they must be proficient in performing calculations involving addition, subtraction, multiplication, and division using whole numbers, common fractions and decimals across all units of measure.

Compe tencies: Proficiency in using Microsoft Office and Excel is required. Excellent customer service skills are necessary, along with prompt responsiveness to customer needs. Attention to detail is crucial, as well as the ability to manage competing demands. Effective collaboration with other Discovery Place departments is essential. Efficient time management, adherence to instructions, meeting productivity standards, and responsiveness to management direction are expected. A proactive approach to improvement and promotion of quality is important.

Working Conditions: This is a part time role that requires late afternoon and weekend availability. As of now, we work in a hybrid model and this position may be primarily remote.

Physical Demands: The individual in this position is required to occasionally move between offices and other campus buildings by walking. Constant operation of a computer and phone while seated is necessary. The ability to lift and carry up to 10 pounds is also required. Specific vision abilities needed for this job include close vision and the capacity to adjust focus.

Employees of Discovery Place should uphold the mission, vision and values of the organization. We create positive change in our communities through our four core values: (1) science leads us, (2) equity drives us, (3) integrity guides us, and (4) innovation energizes us. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.