Sales Associate

Reporting to the Store Manager, the Sales Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in-depth product information about the goods they are interested in, and closing the sale.

Key responsibilities include:

• Meet and exceed sales goals
• Maintain brand and operational standards (visual, cleanliness, etc.)
• Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
• Be knowledgeable of fitting room standards and assist when needed
• Act as cashier when required by following cashier protocol
• Process shipment and ensure all merchandise is represented on the floor in full size runs
• Assist management to identify and resolve issues in the store
• Provide product and brand knowledge to customers
• Follow all company policy and procedures & notify management of any infractions
• Assist with special projects as assigned by management

Required skills and abilities include:

• Strong communication skills
• Ability to calculate figures and amounts such as discounts and percentages
• Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds.
• Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing

Schedule requirements include:

• Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends.

Education/experience:

• High School Diploma or G.E.D., or 6 months retail or related experience

Benefits:

• Medical, dental, and vision coverage (Full Time only)
• 401k plan - 100% match on the first 3% you contribute, 50% on the next 2% -you contribute
• Paid parental leave (Full Time only)
• Fertility benefits, including IVF Life insurance (Full Time only)
• Short-term and long-term disability insurance (Full Time only)
• HSA/FSA options (Full Time only)
• Employee Assistance Program
• Vacation & Personal Time Off (Full Time only)
• Sick & Wellness Time Off
• 30% Employee Merchandise Discount
• Employee Referral Bonus
• Commuter benefits

Notice for California Job Applicants and Employees: For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Uniqlo.com. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.