At T-Mobile, we prioritize YOU! Our comprehensive Total Rewards Package ensures our employees receive the same exceptional support we provide to our customers. All team members enjoy competitive base salaries and compensation packages, alongside multiple opportunities for wealth-building, including annual stock grants, an employee stock purchase plan, a 401(k), and access to free, year-round money coaches. This is how we empower our employees! Job Overview: Mobile Associates (MAs) function as vital members of a Retail Team of Experts, bringing the T-Mobile brand to life. As brand ambassadors, they cultivate excitement around our innovative products and services. They are passionate about fostering connections in the ever-evolving tech landscape, thriving in fast-paced settings where customer needs and retail experiences are constantly changing. MAs excel at building relationships with customers, providing personalized service and solutions that ensure our customers remain connected to the lifestyles and communities they love. This role emphasizes learning and skill development, paving the way for advancement to Mobile Expert positions. Key Responsibilities: Enhance customer service and sales skills while delivering a top-tier customer experience: Assist customers in their shopping journey and provide tailored solutions. Demonstrate the latest technology offerings in-store. Engage in collaborative selling to exceed customer expectations. Approach every service and sales interaction with professionalism and empathy. Master and utilize digital tools effectively during customer interactions: Showcase our unbeatable network coverage and fast LTE services. Communicate benefits of T-Mobile plans and services clearly and effectively. Complete training to enhance knowledge of systems and retail processes. Build strong partnerships with team members and other T-Mobile employees: Collaboratively manage customer experiences and resolve service issues. Identify and refer small business leads effectively. Foster a supportive and inclusive workplace spirit. Education: High School Diploma/GED (required) Work Experience: 6 months of customer service and/or retail sales experience preferred (required) Knowledge, Skills, and Abilities: Strong customer advocacy skills and a genuine passion for connecting with others (required) Competitive spirit with a track record of success in dynamic sales environments (required) Willingness to collaborate with peers and leaders while actively serving customers (required) Skilled at balancing customer satisfaction with meeting performance goals (required) Licenses and Certifications: Must be at least 18 years of age Legally authorized to work in the United States Compensation & Benefits: Hourly Base Pay: $17.50, plus $5.00 per hour training pay. New Mobile Associates will undergo on-the-job training within the first 90 days and are eligible for hourly training pay. Upon successful completion of training, Mobile Associates are promoted to the Mobile Expert role and qualify for an annualized incentive target of $18,000/year, with actual incentives varying based on performance and full-time status. Every employee at T-Mobile will earn a minimum of $20/hour inclusive of base pay and incentives, and all employees eligible for an Annual Stock Grant. We value your development! At T-Mobile, our benefits reflect our commitment to teamwork. Both full- and part-time employees have access to the same benefits when eligible, including medical, dental, and vision insurance, 401(k), paid time off, company stock options, and more. Our benefits are designed to meet the needs of our diverse team. As a member of the team, you are empowered to grow your career in an environment that emphasizes innovation and collaboration. Join us as we redefine the future of wireless! T-Mobile is an Equal Opportunity Employer. All hiring decisions will be made without consideration to age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizenship status, veteran status, or any other characteristic protected by law. Discrimination or harassment based on any of these traits is strictly prohibited.