Job Title: Returns Sales Order Processor (Immediate Need)

Hours: 8:00am-5:00pm, Monday-Friday

Start Date: ASAP

We are seeking a Returns Sales Order Processor for a temporary to hire opportunity with our client, a leader in hot water systems! The Returns Sales Order Processor will be responsible to support the Account Management and Operations groups with sales-order management, returns and RGA warranty return management.

The Returns Sales Order Processor responsibilities:

Handles the administrative tasks to process defective product returns using SAP to process Credit Memos and Returns management Handle Inbound customer calls and assist with welcome calls with return customers Create “Free Box” orders for units to be shipped back to the company Generate shipping labels or bill of ladings for shipments and cross reference unit order parts, KPI is at least 35 labels per day- exceptions can be discussed as a team Validates customer and product information on submitted RGA forms and follows up with customers to conclude return approval SRA Management as needed Verifies all RGA warranty serial numbers to ensure accuracy and prevent fraud returns. Will conduct research, and investigation to ensure 100% return on units Engage with warehouse staff to process, schedule, and adhere to Quality Control guidelines on returned SRAs and RGAs Produce daily/weekly/month reports of returned inventory, including disposals, Return report, Collection report, Summary Report, Sales Discount report, Units shipped report, Internal Control Reports Audits, Project-oriented reports as needed. Manage Accounting Quarter / Monthly / Yearly return/RGA/Credit Memo audits Generate weekly & Month-end reports to upper management and executives Enter data, analyze data, and identify return tracking information Process, categorize, and keep return metrics updated accurately Update all Return reports, logs, and documentation reports to report accurate statistics and metrics Coordinate Return paperwork with Warehouse inbound staff Maintain proper update and filing of credit memos and RGA forms and shipping documents Keep filing accurate Respond to customer inquiries by fax, phone, and email in a timely manner Back up Team Lead and Returns Sales Processor as needed Assist the AMO Department with researching CAN & US, which includes not limited to; orders on various Ecommerce websites to subsequently process orders and returns for CAN & US Other duties as assigned

The Returns Sales Order Processor requirements:

Provide excellent customer service, requires cheerful outlook servicing external and internal customers Advanced to intermediate knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.  Must know pivot tables and VLook up functions. Experience with Formulas is a plus Strong analytical skills and attention to detail Prior Experience with UPS WorldShip and or FedEx parcel shipping software a plus Excellent customer service skills Strong detail oriented and solid organizational and multi-task job responsibilities Ability to learn quickly, and skilled and experience working in a Team environment Skilled at building customer relationships Working overtime, holidays and/or weekends as needed; Working overtime to maintain workloads or assist the department during peak season with modified work hours

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