Description: Norfolk Kitchen & Bath is a family-owned business who has been a leader in kitchen design for over 30 years. We take pride in the ability to offer beautiful kitchens and bath designs and provide exceptional service to our clients. We are excited to offer the opportunity to join our Framingham showroom team as a Showroom Sales Coordinator. This is a great opportunity for someone who has been in an office manager or front desk administrative role where the work environment was fast-paced. The Showroom Sales Coordinator position is customer-facing and you must be proactive, very organized and able to juggle multiple tasks. If you enjoy working in a beautiful location and spend your free time watching HGTV and scrolling through Pinterest for interior design ideas, we may be the "home" for you. The Showroom Sales Coordinator is key to keeping the day-to-day running smoothly by assisting customers, and designers and managing the flow of work. Providing exceptional customer service is one of our core values at Norfolk and the Coordinator will be on the front line. Requirements: Want to know more? Candidate would have: Self starter and motivated to learn and grow. We love to promote from within and several of our Coordinators have move onto Designer roles. Ability to multi-task; well organized - keeping work space and showroom neat and tidy Friendly, courteous and professional manner with high level of customer service Ability to use software applications and internet effectively to source product, maintain customers and related information To promote trust and goodwill with our customers Greet all showroom visitors promptly and professionally; assess their needs and route them to the appropriate Sales Designer. Answer phone calls and emails, providing information about the showroom process, products, and scheduling consultations via HubSpot. Enter all customer contact information into HubSpot accurately and maintain updated records. Gather necessary customer details (project scope, timeline, preferences) and book appointments with customers and Sales Designers. Assist Sales Designers with administrative tasks, including appointment scheduling, order entry, sales presentation prep, and payment processing in the sales system (e.g., BisTrack). Follow up on open quotes or small sales (e.g., vanities, hardware, countertops) as requested. Monitor and communicate vendor order updates to Sales Designers when necessary. Maintain showroom cleanliness and organization, ensuring displays, samples, and literature are up-to-date and in good condition. Manage office supplies, coffee station, and technology needs; submit IT support tickets when needed. Support promotional efforts by coordinating signage and literature with the Marketing Department. Act as a liaison between Sales Designers, Marketing, and other internal teams to support seamless operations. Direct post-sale service and replacement inquiries to the appropriate department. Identify and communicate operational issues to the Regional Sales Manager. Interest in the kitchen and bath industry E ducation and Experience Experience using a CRM to manage sales pipeline (we use HubSpot) Experience managing a front reception area or office, preferably in a sales environment 3+ years of customer facing support in a sales/retail work environment Proficient with Microsoft Office Outlook, Word, Excel, Teams & PowerPoint Kitchen cabinet & related product knowledge helpful, but willing to train Physical Requirements Able to work every Saturday. You would be scheduled off on Sundays and one other day during the week. (fixed schedule) Able to work on PC screens for data entry Able to walk, bend, stand and carry as needed to work with customers through our showroom Professional, friendly demeanor & appearance PM19 Compensation details: 43500-55000 Yearly Salary PI06fe043ee2ba-31181-38254857 Required Preferred Job Industries Other