Position Summary Maruwa America Corp. is seeking a bilingual Sales Assistant to support our sales team. This role is responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication. While customers are 100% based in the U.S. (English communication), frequent interaction with our Japan headquarters and factories (mainly via email in Japanese) is also required. The ideal candidate is detail-oriented, organized, and comfortable working in both English and Japanese.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Key responsibilities: -Process and manage purchase orders (POs) received by the sales team. -Coordinate shipment processing and related documentation. -Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English). -Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email). -Use OMS (Order Management System) for processing and tracking. -Handle transactions and data input through customer portals as needed. -Support sales reporting and data management using Excel, Word, and other Microsoft Office tools. -Assist with Salesforce operations (experience preferred). -Provide administrative support for various ad-hoc tasks as required.

Required Qualifications: -Language Skills: Business-level proficiency in both English and Japanese (reading, writing, and email correspondence required). -Technical Skills: Proficiency in Microsoft Excel and Word (mandatory). -Experience with OMS or similar order management systems preferred. -Salesforce experience a plus. -Strong organizational skills, attention to detail, and ability to manage multiple tasks. -Excellent written and verbal communication skills. -Prior experience in inside sales, customer support, or sales assistant roles preferred.

Employer Information: Company name: Maruwa America Corporation Form of employment: Full-Time, Santa Ana office Work Hours & Schedule: -Standard workday : 7.5 hours per day. -Flexible start time: between 7:30 AM and 9:30 AM in 30-minute increments. -Hybrid schedule: 2–3 days per week in office, remaining days remote.

Compensation & Benefits -Starting wage: $22+/hour (Negotiable, based on experience) -Probation period: None. -Paid Time Off (PTO): 10 days in the first year. -Benefits: Medical, Dental, Vision insurance effective from the first day of the month following hire date. -401(k): Eligibility begins after 6 months of employment.