The role… Exciting new opportunity for an enthusiastic and customer focused individual, with a passion for homeware and interiors, to join the Soho Home retail team. There is a part-time sales position available in our Soho Home studio, inside the Miami Beach House. As a member of the team, you will be committed to providing professional customer service and outstanding product knowledge, while maintaining showroom standards & supporting our Interior Designer & Trade Consultant with appointments & general duties. Main Duties Provide outstanding service that will create a positive experience for the customer and generate brand loyalty. Ensure guests are greeted and cared for when browsing or purchasing products from the studio. Provide detailed information about products and services offered throughout the store and online, as required. When products are not available, provide alternative options. Handle questions and/or concerns in a professional manner. Process purchases/returns via the point of sale and ordering system. Look up past orders and tracking, providing clarity and updates for existing purchases. Have a good understanding of the business to drive sales and maximize the potential of products in the retail space. Ensure the shop displays & back of house are fully stocked and that high standards of cleanliness are always maintained within the studio. Unbox inventory replenishment upon arrival. Execute monthly inventory of product to ensure quantities are accurate. Ensure the studio has sufficient supplies at all times (e.g. stationary, light bulbs, etc). Support the Interior Design & Trade Consultant by preparing for in person meetings. Provide weekly image updates to our UK based VM lead to ensure studio standards are consistently maintained. Remain aware of how specific products are selling to improve revenue and provide feedback to leadership. Source products from the back of house where required. Meet daily/weekly sales targets and inform leadership and finance teams via reports. Required Skills/Qualifications Have proven experience in a similar role within a luxury retail environment. Deliver a high level of customer service. Communicate honestly, openly, and constructively. Have a creative flair and ability to speak to colors, styles, and design trends with confidence. Demonstrate flexibility and innovation, recognizing and reacting to the changing retail landscape. Able to work independently and as part of a team. Experience in furniture and lighting is preferred. POS experience is a plus. Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Must be able to move, pull, carry, or lift at least 50 pounds. Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.