Description: Sales Associate – Full-Time

Location: Hampshire, Illinois Job Type: Full-Time | On-site Department: Sales / Operations Reports to: Kelly Poholarz Direct Reports: None

About the Role

Setko Fasteners is looking for a motivated and detail-oriented Sales Associate to join our team in Hampshire, Illinois. In this dynamic hybrid role, you will serve as the first point of contact for customers: providing exceptional service, product recommendations, and support throughout the sales process. In addition to customer-facing responsibilities, you will assist with administrative, purchasing, and operational tasks to help keep our office and sales operations running smoothly.

This is an ideal opportunity for someone who enjoys working cross-functionally, is highly organized, and thrives in a fast-paced environment.

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Greet and assist customers professionally in person and over the phone · Recommend products based on customer needs and provide accurate information · Enter and process sales orders in collaboration with the sales team · Assist with purchasing tasks, including placing and receiving supplier orders · Follow up on customer quotes and inquiries promptly · Resolve customer issues courteously and professionally · Support sales operations including quoting, email communications, and inside sales tasks · Coordinate with warehouse staff to ensure smooth paperwork and communication · Keep the office organized and efficient · Handle incoming phone calls, emails, and general administrative tasks · Support outside sales activities administratively, with potential for future involvement · Perform other duties as assigned

Skills and Qualifications

· High school diploma or equivalent (required) · Additional education in business, administration, or sales (preferred) · Previous experience in sales support, customer service, or office administration · Familiarity with order entry systems, inventory software, or ERP tools · Experience in a warehouse, distribution, or office environment · Strong verbal and written communication skills · Detail-oriented and organized with strong time management abilities · Customer-focused with a professional demeanor · Proficiency in Microsoft Office (Word, Excel, Outlook) · Team-oriented and able to work cross-functionally · Adaptable and comfortable in a fast-paced, multitasking role

Working Conditions

· Standard office environment · Not substantially exposed to adverse environmental conditions

Physical Requirements

· Sedentary work: Able to lift a minimum of 10 lbs. occasionally; primarily sitting with occasional standing or walking · Talking and hearing: Able to clearly communicate and understand verbal instructions · Repetitive motions: Frequent use of hands/wrists for typing and handling documents

Supervisory Responsibilities

· This position does not include any supervisory responsibilities.

Compensation

· Pay Range: $20.00– $30.00 per hour or salary annually (depending on experience and qualifications) · This position is classified as non-exempt / exempt and may be eligible for overtime pay · Additional benefits may include: o Health Insurance o Paid time off (PTO) and holidays o 401(k) with company match

Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Requirements: