Responsible for all duties as assigned by management, including providing exceptional customer service, greeting customers upon their arrival, handling cash transactions, and putting away merchandise on the sales floor.

Responsibilities & Essential Functions:

Communication

Makes customers feel welcome and appreciated. Assists customers with sales – accurately rings up merchandise on cash register, performs accurate transactions related to cash and credit cards, and bags merchandise.

Communicates customer concerns and compliments to management.

Provides great customer service to customers through greeting upon arrival, assisting with questions, walking customers to product, and thanking customers for supporting Goodwill.

Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees.

Attention to Detail

Understands Goodwill’s pricing structure and identifies pricing concerns for management review.

Follows proper procedures for un-priced merchandise, returns, gift cards, vouchers, discounts, etc.

Understands cash handling processes including cash drops, change requests, and drawer reconciliations.

Helps with merchandising store by creating displays and end caps as directed by management.

General Housekeeping

Maintains a neat clean appealing checkout area, keeps checkouts clear of clutter, excess hangers and merchandise except goods designated by management.

Assists with light housekeeping tasks and putting away merchandise in its proper place.

Safety & Loss Prevention

Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards. Maintains workstation supplies. Completes work station 5 minute clean up daily.

Follows loss prevention procedures by reporting any potential losses including customer and employee theft and abuse of discounts to the Loss Prevention Manager.

Other

Proactively supports mission through requests for customer participation in the round up program.

Follows established processes according to Kaizen standards.

Demonstrates regard for Goodwill’s assets including property, and equipment.

The above list of responsibilities is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of all responsibilities or duties required.  Employees are expected to perform other duties as assigned.

Qualifications & Basic Job Requirements:

Ability to provide high levels of customer service.

Ability to handle cash accurately.

Ability to count, add, and subtract.

Ability to follow instructions and work independently.

Ability to follow all safety rules.

Must be able to operate a pricing gun and cash register.

Environment:

The work will be conducted in a retail store environment where there are sometimes dusty conditions. Hours vary and can include evening and/or weekend hours.

Compensation: $15.50 - $18.00/hour

Key Benefits We Offer: Flexible work schedule, Store discount, IL PTO, Cultural observance day, Tuition reimbursement, 401k, Voluntary Aflac and Career advancement opportunities.

Thank you for your interest in working at Goodwill.  We commit to providing each applicant with a hiring experience that allows you to bring your authentic self to the table. If you need an alternative method to apply this for position, please contact Goodwill's Human Resource Department at SharethaH@goodwillni.org .