Sales Associate

New Today

Benefits:
Commission on annual sales over threshold
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Training & development
About Us Black Swan Hearth & Gift specializes in fireplaces, stoves, fireplace inserts, and related home décor. With two retail showrooms, we’re passionate about helping customers find the perfect hearth solution for their home, from cozy wood stoves to sleek modern gas fireplaces, and backing it up with expert in-house installation and service.
Job Summary We are seeking a personable, motivated Sales Associate to join our Black Swan team! In this role, you will help customers select hearth products that match their style, heating needs, and home setup, ensuring they have an outstanding showroom experience from the first hello to the final handshake. The ideal candidate will have previous experience using CRM software and sales experience with home-related products.
Responsibilities
Warmly greet customers in the showroom and assist with their questions
Answer phone and email sales inquiries in a timely, professional manner
Assess customer needs and recommend products based on heat output, design, and installation feasibility
Suggest complementary accessories, maintenance packages, and upgrades
Drive sales by participating in promotions and company initiatives
Maintain strong product knowledge across all Black Swan offerings
Use CRM software to track leads, sales, and follow-ups to build long-term relationships
Collaborate with the installation and service teams to ensure a smooth customer experience
Qualifications
High School Diploma or equivalent
Previous retail sales or home improvement product sales experience preferred
Strong communication skills — in person, over the phone, and via email
Understanding of sales techniques and commitment to top-notch customer service
Comfortable using computers, POS systems, and CRM software
Team player who can also work independently and stay organized
Willingness to work a flexible schedule, including Saturdays (we are closed Sundays)
Apply
Location:
Newtown
Job Type:
PartTime

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