We are looking for a motivated and customer-focused Sales Associate to join our team. The ideal candidate is enthusiastic, dependable, and passionate about providing an excellent shopping experience. You will be responsible for assisting customers, driving sales, and supporting the daily operations of the store.

This role is considered Onsite, which means the employee will work 100% onsite 5 days a week at our San Francisco, Presidio office.

What You'll Do

Provide outstanding customer service in person, via chat, email, or phone

Assist customers with product selection, order status inquiries, and returns

Represent Lucasfilm with knowledge, enthusiasm, and professionalism across all platforms

Support product launches and promotional campaigns across retail and digital channels

Welcome employees and guests into an engaging retail environment

Demonstrate in-depth knowledge of store merchandise

Assist with store visuals and displays ensuring they are always well stocked and merchandised.

Keeping the store clean with light dusting and sweeping.

Performing all opening and closing procedures.

Process and fulfill online orders accurately and on time

Manage returns, exchanges, and customer service inquiries through e-commerce systems

Assist in product listing, updating descriptions, and maintaining accurate online inventory

Monitor customer feedback and provide insights for online store improvements

What We're Looking For

High school diploma or equivalent (Bachelor's degree preferred)

1+ years of retail or customer service experience

Excellent communication and interpersonal skills

Positive attitude and willingness to learn

Ability to solve problems quickly and handle multiple tasks

Ability to work flexible hours, including evenings, weekends.

Retail Point of Sale, Microsoft 360, Google Suite, and Canva experience are a plus.

The hiring range for this position in San Francisco, CA is $ $43,900 to $58,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job ID: 10126670

Location: San Francisco,California

Job Posting Company: Lucasfilm

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.