Sales Coordinator

1 Days Old

This office-based customer support role focused on gaining experience within a less complex environment (i.e., fewer SKUs, smaller customers, limited mill set) in taking orders in the selling tool and SAP. Interacts daily with sales and/or long-term and potential new customers.  Collaborates with a team of sales professionals and is a member of and/or supports a larger sales team in a specific Wood Products business and acts as a single point of contact to assigned customers/sellers.  Expected to grow in knowledge and expertise in areas such as system improvements, customer product needs, and manufacturing impacts. Accountabilities: Enters orders or assists individual sellers in order file management by ensuring orders are received, priced accurately, shipped and invoiced in an accurate and timely manner using sales tools/SAP effectively.
Acts as point of contact for customers, takes ownership of interactions. Addresses order status and product information inquiries from customers via phone and email. Troubleshoots basic customer issues, escalates situations as needed; learns from order errors or mistakes.  Learns to accurately submit information for new customer requests through SAP transaction (MDG).
Develops knowledge of customers, company procedures, products, and services to gain competency in these areas. Works closely with specific customer base to build rapport and understand their business.
Collaborates to build strong relationships with peers, coworkers, internal/external customers, and broader team members and resources.
Find out more about Weyerhaeuser at www.weyerhaeuser.com and learn our Story here: https://youtu.be/c2R_lQ7wo0A
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Location:
Spokane Valley, WA, United States
Category:
Management Occupations

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