Sales Floor Associate

Primary Responsibilities

Customer Service & Sales

Greets and assists customers in finding products and delivers outstanding customer service

Partners with other team members when additional support is needed

Actively listens to customer issues in a calm and agreeable manner to resolve problems

Truck / Restock & Inventory

Follows placement directions to effectively place set merchandise statements

Contributes to merchandise receipt and reverse logistics processes

Assists with the execution of inventory processes

Contributes to the Shoe on Display restocking process, including mismates and stockroom organization

Contributes to the restock program to identify replenishment opportunities

SET / Visual / Environment

Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing

Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale

Helps oversee and maintain all fitting room and sales floor recovery processes

Contributes to the execution of visual elements to support merchandising statements

Responsible for stockroom maintenance

Omnichannel

Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed

Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed

General Operations

Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities

Assists with the Defective process execution to ensure integrity of inventory and prevent shrink

Performance Standards

Supports company shrink and safety initiatives

Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Core Competencies & Accomplishments

Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change

Work experience- 1-2 years of retail experience

At this time, JCPenney does not anticipate closing this job opportunity. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay Range USD $12.00/Hr -USD $15.00/Hr