Job Title: Lead Solutions Support Representative Location: Houston, TX

Duration: months (Temp to Permanent)

Pay Rate: $/hr to $/hr. on W

Job Description: Establish and sustain direct verbal and written contact with client Safety Products customers on such efforts that include technical, commercial, and price-based inquiries and topics.

Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames.

Fully participate in the project contract process in the CRM, from quoting to sale or possible loss, by justifying, recording, and monitoring the projects through the issue of quotations, influence of customer decision, order entry, and product order fulfillment and after sales product completion efforts. This includes:

Provide customers with “value engineered” alternative products from client for consideration. These solutions will meet the application needs potentially saving customers in terms of materials costs, delivery, and installation time.

Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.

Secure needed information from customers, or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders.

Leading the Project Review meetings, order entry, data and drawing submittal/approval process and negotiations as may be needed after the initial quotation or customer order submittal.

Manage the schedule of client tempered water systems (TWS) and ThermaFlow Plus order deliveries with the customers.

Develop relationship with a variety of customers from different market segments to more easily obtain needed information for developing competitive quotations.

Work closely with Product Managers, Sales Managers, Marketing associates and customers to keep abreast of changes in pricing, products, and program parameters.

Receives, records, and coordinates the response to all customer complaint’s regarding the technical products and services as offered by Client through the Customer Feedback Response (CFR) process.

Review engineering and architectural “build-outs”, potentially using Business Information Modeling (BIM) design tools to offer technical support on Client catalog of products. This is NOT an IT job. The type of technical background we are looking for is more mechanical, electrical, manufacturing, etc. This type of technical understanding is key in this role.