JOB PURPOSE: Reporting to the Director of Sales and Marketing/Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department. This position will oversee some hotels in the San Francisco Market, both franchised and non-franchised properties. ESSENTIAL JOB FUNCTIONS: Coordinate sales calls and client appointments Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits, sales tours, and networking in the local community Prepare quotes and contracts for clients Travel within the local area to develop customer accounts and drive business into the specific hotel/cluster, increasing market and customer share in all revenue streams Coordinate site inspections as required Represent the hotel professionally at industry tradeshows, conferences, and adhere to budget and marketing plan guidelines Maintain hotel and Sales & Marketing databases Conduct research and competitive analysis to compile reports Assist with Sales & Marketing projects Report any unusual occurrences or requests to the manager or assistant manager Be flexible to work shifts as business demands require Work collaboratively with all departments to ensure proper group arrival, stay, and departure Serve as the point of contact for non-direct calls into the executive office/sales, directing leads to appropriate sales and catering managers Attend property staff meetings and other meetings as requested by management Manage and update BEOs Perform other duties as assigned by management Must be able to travel QUALIFICATIONS & SKILLS: Essential: High School diploma or equivalent work experience At least 3 years of experience in a similar role, preferably in hospitality Proven ability to perform in a fast-paced, high-volume environment Professional communication and interpersonal skills Excellent organizational and time management skills to meet deadlines Attention to detail in administration and data entry Proficiency with CRM systems and Microsoft Office (Outlook, Word, Excel) Experience with Lightspeed, Opera, Fosse, Merlin, Delphi, or STS systems is a plus Exceptional grooming and personal branding Computer literacy Initiative, guest service orientation, and decision-making skills Typing speed of at least 40 words per minute Basic mathematical skills Calm, courteous, and attentive to guest needs Ability to work under pressure and coordinate multiple requests Teamwork and collaboration skills Flexible schedule Ability to schedule services for individuals Self-supervised work capability Effective communication skills for instructions and assistance requests

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