Overview

Job Purpose As part of the Renewal Desk team, you will be responsible for managing the renewal process and acting as a point of contact for a variety of customer needs, ensuring customer retention and account growth. You will be reporting to the Manager, Commercial Operations - Renewal Desk, in our Commercial Operations organization at ICE Mortgage Technology.

Responsibilities Own customer renewals from initiation to close, including quotation and negotiating contracts Retain and increase subscription revenue in existing customers Update renewal forecast on a weekly basis and report up to management Collaborate with Sales, Business Development, and Customer Success to develop strategies for upcoming renewals Communicate directly with customers to answer questions and address issues through different channels Strong level of urgency, organization, and prioritization skills Ensure accurate data and reporting in CRM High-level understanding of renewals across multiple product lines Knowledge and Experience 3+ years of experience in SaaS, in renewal account management Great communication skills Comfortable speaking with customers at all levels Detail and process oriented, with excellent organizational skills to manage a high volume of renewals per quarter Experience with Salesforce (Sales Cloud &CPQ) Must be self- motivated, goal-oriented Able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals Playing as a true team player, to collaborate cross-functionally in the customer's best interests, from our accounting, support, product, success, legal and sales teams