Overview

Remote

Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals.

The Sales Operations Manager provides leadership, strategic direction, and operational oversight for the sales organization. This role manages the sales process end-to-end, ensuring optimal use of CRM tools, accurate reporting, and effective workflow management for the Sales Operations team. By supporting the physician sales force, driving analytics, and aligning operational processes, this position plays a critical role in improving sales force effectiveness and achieving revenue goals.

This is a REMOTE Opportunity with travel.

Applicants may reside anywhere within the Continental USA.

We are looking for someone experienced in managing sales operations in a healthcare or specialty pharmacy environment, with a minimum of 3 years of experience in pharmaceutical, specialty pharmacy, or infusion therapy field management with a demonstrated record of achievement required.

We Offer

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts • Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance • 401(k) Retirement Plan with Employer Match • Company paid Life and AD&D Insurance, Short-Term and Long-Term • Employee Discounts • Tuition Reimbursement • Paid Time Off & Holidays

Responsibilities

Serves as the primary operational support resource for the physician sales team

Oversees the daily workflow and project management for the Sales Operations team, ensuring tasks are prioritized and executed efficiently

Provides guidance, resources, and tools to help the sales team achieve performance targets

Leads the development, maintenance, and enhancement of the company-wide CRM platform

Implements new features, functionality, and workflows to maximize user adoption and productivity

Onboards and trains new sales team members in CRM use and best practices

Develops and delivers regular sales reports, dashboards, and analyses for the Sales and 340B Sales teams

Integrates finance-driven data with CRM metrics to provide a complete view of performance

Analyzes territory trends, including customer segmentation, call activity, GPO contracts, and sales results, to identify growth opportunities

Collaborates with leadership to define key performance indicators (KPIs) for the sales organization

Monitors and reports on KPIs to assess productivity, efficiency, and results

Provides insights that inform strategic decisions and territory planning

Designs and delivers sales training programs for all new hires

Contributes to the design and tactical planning of the Sales Meeting and other sales workshops

Ensures ongoing development opportunities are available for sales staff

Oversees the preparation and facilitation of territory reviews to align sales activities with company goals

Supports the SVP of Sales with strategic projects and initiatives

Qualifications

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience) required

Minimum of 3 years of experience in pharmaceutical, specialty pharmacy, or infusion therapy field management with a demonstrated record of achievement required

Advanced degree in Business or related field

Experience managing sales operations in a healthcare or specialty pharmacy environment

Strong understanding of trade relations, reimbursement processes, government programs, managed care, formulary management, and contract negotiation

Proficient in Microsoft Office (Excel, Word, Outlook) and CRM systems

Exceptional organizational, administrative, and communication skills

Ability to work cross-functionally and manage multiple priorities in a fast-paced environment