TITLE: Sales Operations Manager

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we're looking for:

We are looking for an Sales Operations Manager who will be responsible, as an individual contributor, for being part of a team responsible for the Networks sales for a Wireless Carrier account and other target accounts based out of Dallas, Texas.

Role and Responsibilities:

Report to the Sales Operations manager responsible for Regional Operators, including specific Wireless Carrier and other accounts. End to end responsibility of management of Quotes/Purchase Order/Invoicing/Billing, which includes project set up, validating cost and revenue drivers, ensuring schedules are met, and customer satisfaction is achieved. Responsible for the preparation, development, and management of Sales Operation related to a Wireless Carrier and other accounts, which includes reviewing revenue forecast and cost expenditures. Track achievement of contractual obligations. Manage any contract amendments, change orders and contract dispute resolution. Validate scope and contractual requirements for new Products or Services. Interact with Networks management to ensure the team is knowledgeable of current projects, potential risks and associated opportunities. Interact with customers to ensure there is alignment regarding projects schedule, requirements and funding. Manage phases of organization and operating budgets, including budget preparation, formulation, presentation, execution, and financial management policy. Develop, recommend and implement sound budget policies and financial procedures to enhance the fiscal oversight of funds. Lead matrix organization to ensure we capture all customer change requests. This includes managing sales, service operations, engineering, and finance. Set up of all projects to track schedule, quality, and Profit & Loss. Prepare and present monthly updates on all projects to executive management. Develop process innovations through evaluation of current work processes and identification of improvement strategies. Foster strong relationships with key customers and Networks contacts. Manage cross-functional teams to resolve complex operational and organizational problems. Required Experience and Education: 4-8 years financial and operational management experience required. Bachelor's Degree preferred. Project Management experience required - Must have significant experience with project set-up, project execution, and financial management of complex business arrangements and agreements. Prior experience in sales, business development or sales operations with a Wireless Carrier (or other Regional network operator) as customer is preferred. Proficient in using MS Office products including Access, Excel, PowerPoint and Word. Necessary Skills and Attributes: Self-motivated individual with the ability to thrive in a team-based or independent environment. Detail-oriented with strong organization skills. Ability to work in a fast-paced environment. Limited supervision and the exercise of discretion. Excellent interpersonal skills, as well as strong negotiation and client management skills. Demonstrated ability to interact at all levels within a customer's organizations. Ability to plan, organize and prioritize multiple sales and business development activities simultaneously in order to meet performance objectives. Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience with high technical skills, management and operational experience. Ability to negotiate and reach agreement through discussions and compromise. Ability to direct a cross-functional team to achieve customer contracted objectives and team goals within established time frames and requirements. Ability to develop clearly defined sales and business objectives. Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we'll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include: Medical Plans Dental Plans Vision Plan Life & Accidental Death & Dismemberment Short-Term Disability Long-Term Disability Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.