Job Title: Sales Supervisor and Customer Service Location: Brooklyn, NY Industry: Manufacturing Position Summary: The Customer Service and Sales Supervisor plays a critical role in managing key customer accounts, processing incoming orders, coordinating transportation and logistics, and supporting the company’s sales growth strategy. This role requires a proactive leader with strong communication and organizational skills, capable of managing both existing accounts and new customer acquisition initiatives. IMPORTANT: All Applicants must complete the talent questionnaire when submitting your application Key Responsibilities: Order Management & Customer Communication:

Receive and process daily customer orders via phone, email, and internal systems

Confirm feasible delivery dates in collaboration with production management

Update and maintain the daily production schedule

Send order confirmations after shipment dates are finalized

Provide customers with timely updates regarding order status and shipment information

Maintain open order files and production status tracking

Freight & Logistics Coordination:

Arrange cost-effective LTL and full truckload shipments

Negotiate rates with brokers and carriers

Coordinate pickups, track deliveries, and resolve shipping issues

Reconcile freight invoices with accounting

Customer Account Management:

Maintain strong relationships with key accounts, ensuring consistent satisfaction and retention

Develop new business opportunities in line with the company’s sales strategy

Prepare credit reference documentation for new customers and liaise with accounting for verification

Administrative Duties:

Maintain a structured digital filing system for customer documentation

Conduct market research to support customer acquisition and strategic sales planning

Required Experience & Skills:

5+ years of experience in customer service, inside sales, or account management—preferably in a manufacturing or logistics environment

Working knowledge of freight and transportation logistics

Proficiency with Microsoft Office Suite (especially Excel and Word)

Experience with Microsoft Dynamics 365 Business Central or similar ERP software

Strong written and verbal communication skills

Exceptional organizational abilities and attention to detail

Ability to multitask in a fast-paced environment

Problem-solving mindset with a focus on delivering outstanding customer service

Education & Certifications:

High school diploma or GED required

Associate or Bachelor's degree in Business, Communications, or related field

Valid driver’s license

Work Environment & Physical Demands:

Office-based role with occasional walkthroughs of the manufacturing plant

Regular use of phone, computer, and office equipment

Must be able to remain seated for extended periods

Light physical activity (lifting up to 10 lbs occasionally)

Occasional travel required (3–5 times per year, domestic only)

Authority & Decision-Making:

Oversight of order processing and distribution

Approval of shipping terms and rates

Collaboration with production for scheduling and priority decisions

Customer issue resolution, credit processing, and invoice review

What We Offer:

Competitive salary and benefits

Collaborative team culture

Opportunities for growth within a stable and growing company

FULL-TIME/PART-TIME : Full time SALARY : $80k - $90k SHIFT : Mon – Friday 8am – 5pm POSITION : Sales Supervisor / Customer Service NUMBER OF OPENINGS : 1 LOCATION ” Strike Force Staffing- Clifton, NJ