JOB PURPOSE Working with the Boutique Manager and or Assistant Manager/Department Manager, the Sales Supervisor is responsible for assisting with the day-to-day management of the boutique and the achievement of sales goals for specific product categories. The Sales Supervisor ensures the highest level of customer service in line with Christian Dior expectations: Meet sales targets and minimize stock losses

Demonstrate excellent product and range knowledge

Participate to staffing, scheduling, merchandising and inventory

Supervise, coach and motive the team members Job responsibilities

TASKS AND RESPONSIBILITIES Commercial Performance and Team Management: Maximize sales and measure sales performance and conversion rates on a daily basis.

Provide and inspire outstanding service to our customers.

Assist in assigning and monitoring sales goals of Sales Associates

Responsible for clientele development

Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.

Train, coach, develop, and manage sales associates in selling skills

Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.

Facilitate proper communication between management and associates. Profile

Clientele Service and Management: Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.

Train the team on optimizing Capture Rate and After Sale do develop personal customer database Product and Stock Management: Gather merchandise for transfers, damages, and returns-to-vendor (RTV’s).

Oversee and participate in department inventories.

Monitor proper pricing of merchandise

Minimize stock losses Process Management: Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.

Help solve problems that affect the department’s service, efficiency, and productivity.

Lock and secure the store, and oversee compliance with all security procedures.

Any other tasks as assigned from time to time.