IDEAL  GROUP  JOB DESCRIPTION FORM Division/Department Location Detroit Job Title              Sales Support Report  t o Name   Report to Title Sales Support Director   Level/Grade     Type of position:    Full- time    Part- time    Contractor    Intern Hours_ 40 ____  /   week    Exempt    Nonexempt   Job Summary Responsible  for acting as a liaison between customers and the sales department. Assists with order placement, account que stions, issue resolution, and  other duties  to ensure customer satisfaction. Essential Job Functions Field  written and verbal  customer inquiries  to place  new orders, follow up  on existing orders, or for problem resolution. Enter sales leads, quotes, and confirmed sales in  the  computer system for tracking and processing. Process customer inquiries and paperwork such as credit applications, freight quotes, custom color matches, returns, and duplicate invoice copies. Follow-up on confirmed sales to guarantee  on-time shipment and delivery. Interface  with sales force to support sales objectives and business growth. Handle dealer account information ,  including commissions. Maintain customer database by updating customer contact information. Provide customers with  the requested  paperwork ,  such as supplier forms and minority certificates. Other tasks/duties as required. work experience requirements One year of  previous work experience in  the  customer service industry is required. Experience in sales and manufact uring industries is recommended. SKILLS Able to prioritize and manage multiple pr ojects and tasks simultaneously. Highly organized and attentive to detail. Strong writing and communication skills. Physical Requirements The physical demands described here   represent  those that must be met by an employee  to perform the essential functions of this job successfully .   Reasonable  accommodation  may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this  job, the employee is frequently required to stand, walk, and reach with hands and arms. Minimum requirements A high school diploma, GED, or its equivalent is required. Must have basic knowledge of Wor d ,  Excel,  Outlook,  and Windows . Reviewed  by   Title   Approved by   Title   Date Posted   Date Hired