POSITION TITLE: Sales Support Coordinator

DEPARTMENT: OPERATIONS

REPORTS TO: CHIEF OPERATING OFFICER

TYPE OF EMPLOYMENT: FULL-TIME ON-SITE

CLASSIFICATION: FULL-TIME SALARIED

Company Overview

For more than 40 years, companies in highly regulated industries have relied on Dynamic as a valued partner. With 100% quality and compliance, we develop and manage solutions to address our clients technology component requirements most often involving complex specifications that are connected or embedded into their products, platforms, and applications.

Dynamic has a track record of providing high-value, quality-focused services across the entire product value chain. Our deep and longstanding partner network with all major OEM and technology vendors provides us with comprehensive insights into market trends and enables us to keep pace with the latest technological innovations. In turn, we can identify, source, and develop the most effective, efficient products and processes to achieve optimal business outcomes for our clients.

Quality is the hallmark of everything we do, and we are ISO 9001 and ISO 13485 certified. As a benchmarked member of the Diverse Manufacturing Supply Chain Alliance (DMSCA), we have a strong commitment to diversity, and a laser focus on maintaining high On-Time, In-Full (OTIF) and Right First Time (RFT) scores. As a certified woman-owned business, Dynamic is proud to be a leader in the technology space, recognized for our unique services and proven approach.

Summary of Position

The Sales Support Coordinator plays a vital role in supporting Dynamics commercial growth and delivering an Extraordinary Customer Experience (ECE) to leading global medical device manufacturers. This role helps drive our aggressive sales goals by supporting strategic accounts and collaborating closely with commercial and senior leadership.

Acting as a key liaison between the company and assigned customers, the Sales Support Coordinator promotes the full range of Dynamics products and services, contributes to key account plans, and ensures customer expectations are consistently met. An entrepreneurial mindset and passion for growth are essential.

Primary Responsibilities

The Sales Support Coordinator will play a key role in supporting our commercial growth and maintaining strong customer relationships. This position helps drive sales execution, coordinate internal and external communication, and manage day-to-day operational needs.

Customer Support:

• Support end-of-life product transitions with OEMs and customers.

• Coordinate with suppliers for product compliance documentation and change requests.

Sales & Reporting Support:

• Prepare weekly sales and open order reports.
• Manage quarterly customer demand forecasts.
• Assist in tracking and reporting sales opportunities in CRM/ERP systems.
• Create and convert quotes into sales and production orders.
• Handle order confirmations via Ariba and respond to customer inquiries.
• Support the preparation of sales proposals, presentations, and contracts.
• Support event planning and trade shows.
• Manage part number creation and project accounting alignment.

Order Fulfillment & Inventory Support:

• Work with suppliers on delivery timelines and availability to support customer requirements.
• Share forecast information with purchasing for inventory planning.
• Help manage dashboards, reports, and trend data.
• Coordinate with other departments to ensure alignment on customer commitments and business opportunities.

Qualifications

• Authorized to work in the U.S.
• Bachelors degree preferred (Business, Technology, or related fields).
• 2+ years of experience in sales, marketing, or similar roles.
• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Experience with Acumatica, HubSpot, or similar systems is a plus.
• Commitment to multitasking, organizational, and communication skill development.
• Customer-focused, team-oriented, and proactive in problem-solving.
• Committed to learning and continuous improvement.

Dynamics Core Values

• We are courageous We continuously innovate to serve our customers, employees, and business partners.
  
• We ask tough questions, dig deeper and look further ahead.
• We are solutions driven Our advice is objective and independent.
  
• We expect high individual performance, so we win as a team.
• We do whatever it takes to enable our customers success.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee operates a computer and other office productivity machinery such as calculator, copy machine, and printer. The employee occasionally will need to position self to reach items from floor level or from overhead. The employee regularly needs to communicate, express oneself and exchange information with others. The employee will frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.