Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

We are currently seeking a hands-on, outcome-oriented leader with a strong customer service orientation to manage the fast-paced world of our Sales Support Department. As Sales Support Manager, you will guide decision-making to support the department’s day-to-day operations and lead a team in a dynamic, customer-centric environment. The position also requires strong analytical and problem-solving skills to resolve challenges quickly and cost-effectively. Applicants should have solid experience in data analysis, strategic planning and optimizing workflow efficiencies. The ideal candidate also possesses excellent communication, training and interpersonal skills, along with strong collaboration abilities to work effectively with cross-functional teams.

This is a hybrid position, so candidates should live within commuting distance of our Carson, California, headquarters. A day on the job looks like this: Coaching, mentoring and training team members to support their professional growth and ensure exceptional service delivery Overseeing the daily operations of the Sales Support Department to maintain smooth execution and consistent service quality Identifying opportunities to streamline workflows and boost productivity while upholding high standards Collaborating with your team to resolve issues quickly and effectively, remove roadblocks and drive success Reviewing reports and workflows to uncover insights, monitor performance and inform strategic decisions Recognizing and celebrating achievements to foster a positive, motivated team culture Leading with empathy, clarity and accountability to create an environment where team members feel supported and empowered Wearing many hats—shifting between strategic planning, hands-on execution and team support—while confidently navigating ambiguity and change Qualifications

Got the skills and experience? Here’s what we’re looking for: 5+ years of management experience in sales support, customer service or a related field Excellent interpersonal and communication skills, with the ability to build trust and collaborate across all levels Strong analytical and strategic thinking, with a focus on driving results and continuous improvement Proficiency with technology and multiple software platforms; Salesforce experience is a plus ERP system experience is a plus, particularly in managing workflows and integrating data across departments Proven ability to collaborate cross-functionally and work effectively across departments A customer-first mindset, with a passion for delivering value and supporting sales success Detail-oriented multitasker, capable of managing multiple priorities while maintaining high standards Agility and resilience, with the ability to adapt quickly, juggle competing demands and lead through uncertainty

Additional Information

And here’s our end of the bargain! At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties. For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $70,500 - $95,500 depending on relevant experience & skillset. This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset. Bonus eligible Paid leave for new parents to support work/life balance and family bonding Excellent medical/dental and vision coverage—EPO, PPO and HSA 401(k) retirement plan with company contribution (because you will retire someday) Flexible benefits—choose what you like, ignore the rest On-site preschool for our employees’ children On-site employee gym for all levels/fitness needs Generous employee discount Casual dress…and we really mean it At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve. We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.

To learn more about Lakeshore, visit  www.lakeshorelearning.com/careers

Equal Employment Opportunity Policy People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees. Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1