Sales Support Representative (Hybrid - Nevada)
New Today
The Job
Provide excellent customer service for contracted Brokers and SCAN Sales Representatives that call into the Sales Support phone line. Support the contracted Broker community and SCAN Sales Representatives by answering questions regarding eligibility, network, formulary, benefit design, and commissions as well as other related topics or concerns to assist with bringing in more membership.
You Will
Answer phone calls from internal sales representatives as well as external broker agents
Provide excellent customer service to the contracted Broker community and SCAN Sales Representatives Responds to questions regarding eligibility, network, formulary, benefit design, commissions, as well as related topics or concerns
Accurately interpret and explain benefits and plan options
Provide follow-up to callers as needed to resolve the inquiry, in a timely fashion Escalate appropriate issues to management, and route calls to internal departments when needed
Maintain professional knowledge of Medicare and SCAN benefits by successfully completing required training
Follow all state and regularity guidelines by adhering to programs implemented by Compliance Department
Document all calls and action items in the Sales Support call log, according to department standards
Contribute to team effort by accomplishing related results as needed
Reply to emails from internal sales reps, internal departments, and external agent/agencies partners
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
All other duties as assigned.
Your Qualifications
Location: Near Henderson, NV
GED or High School Diploma
1-3 years of related experience.
Performs work under direct supervision.
Handles basic issues and problems and refers more complex issues to higher-level staff.
Possesses beginning to working knowledge of subject matter.
Spanish speaking preferred, not required.
Technical expertise.
Problem solving / debugging skills.
Strong communication skills.
Proficient in MS Office, PowerPoint, and Excel.
What's in it for you?
Base salary range: $ to $
Work Mode: Hybrid (3 days per week - 1000 N. Green Valley Parkway Ste 720Henderson, NV 89074)
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
- Location:
- Henderson
