Job Details

Description

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education –  Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.

The Sales Support Representative's prime focus is to provide support to the sales team and deliver an exceptional customer experience. Working in a fast paced and unique industry the Sales Support Representative will respond to calls and emails from customers while completing a range of administrative tasks

The role is 9:00 - 6:00 MST (Monday - Thursday), 9:00 - 4:45pm MST (Friday) and can be based in Arizona, Colorado, or Utah.

The opportunity This role has a 50% inbound sales component / 50% admin and data entry component

Provide support to customers regarding products, services and policies

Assist customers utilizing the appropriate resources

Provide troubleshooting assistance for orders, account statuses, and other problems.

Effectively communicate with internal and external customers

Stay up-to-date with new products, features and industry trends

Create and process orders in a timely manner

Process customer complaints and ensure customer satisfaction

Prioritize administrative responsibilities

Suggest sales process enhancements Skills, knowledge and abilities College degree with science background is an asset

One plus (1+) year of call center or sales support environment experience or three (3) to five (5) years customer service experience

Understanding of sales principles and customer service practices

Ability to upsell products and services

Strong listening skills, very customer focused and professional.

Analytical, multitasking and time management skills

Excellent team working, motivational and interpersonal skills

Demonstrates values and has the ability to make connections, build trust and be authentic

Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required

Experience working with a CRM (Creatio an asset)

Excellent communication skills; Fluent English (oral & written) required. What’s In It For You …

We invest time and resources into making sure Medisca is as good as the people we hire. Work/Life Balance – PTO, vacation policy and paid statutory holidays

Invest in your health – Group Benefit plan and health savings account

Your well-being is important – Wellness program offered

Your Future is Bright – Opportunities to learn and grow within Medisca

Save for your Future – Medisca contributes to a 401k plan when you invest in the plan

Help us grow – Employee Referral Program

We like to have fun – company events throughout the year We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

#LI-Remote Qualifications

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Experience

Licenses & Certifications

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.