Are you an organized, customer-focused professional with a passion for delivering exceptional service? If you bring energy, positivity, and a commitment to excellence to every interaction, we want you on our team Since 1959, FERGUSON SUPPLY & BOX MANUFACTURING COMPANY has been a leader in the Southeast's corrugated packaging industry. Our devotion to customers and employees has fueled our growth and broadened our services. Operating from over 183,000 square feet of innovative manufacturing space in Charlotte, North Carolina, FERGUSON BOX offers top-tier machinery and unparalleled graphic and structural expertise. We are dedicated to delivering exceptional packaging solutions with our unwavering commitment to PACKAGING DONE RIGHT We're looking for a Sales Support Specialist to partner with our sales team and ensure customer orders are processed accurately, scheduled for production, shipped on time, and billed correctly. Job Summary: The Sales Support Specialist serves as a critical partner to the sales team, providing administrative and operational support to ensure smooth order processing and high levels of customer satisfaction. This role focuses on supporting the fulfillment of sales orders by collaborating with internal teams such as sales, scheduling, production and logistics, while acting as a customer advocate. The ideal candidate is highly organized, detail-oriented, and thrives in a collaborative environment. Key Responsibilities: Customer Service Support Serve as the primary point of contact for customers regarding order status, timelines, and product availability. Maintain ongoing communication with customers to ensure orders are fulfilled accurately and on time. Address and resolve customer concerns promptly, ensuring a positive customer experience. Sales Order Coordination Accurately enter and manage sales orders in the company system. Verify orders for completeness, accuracy, and alignment with production capacity. Coordinate with the sales team on order changes, cancellations, or special requests. Ensure timely and error-free order processing to support production and customer needs. Manufacturing and Production Collaboration Work closely with manufacturing and production planning teams to confirm that orders align with capacity and schedules. Monitor production progress and communicate any potential delays to the sales team and customers. Provide solutions to mitigate production or scheduling challenges. Sales Team Support Provide administrative assistance to the sales team, including preparing order confirmations, quotes, and customer communications. Keep the sales team informed of order progress and assist with internal inquiries related to production and fulfillment. Organize sales materials and maintain accurate records in company systems. Process Improvement Identify opportunities to improve order processing and communication between sales, production, and customers. Contribute to best practices for sales support and customer service to enhance overall efficiency. Maintain organized records of customer interactions and order history to ensure continuity. Qualifications, Skills, and Experience: Education High school diploma or equivalent required. Associate's degree in business, sales support, or related field preferred. Experience Minimum 2 years supporting sales teams in an administrative or operational capacity, ideally in manufacturing (corrugated box industry preferred). Demonstrated success in providing excellent customer service and supporting sales operations. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Experience with ERP or CRM systems for order and customer management (Amtech and NewBiz preferred). Strong communication and interpersonal skills. Highly organized, detail-oriented, and capable of managing multiple priorities. Collaborative team player with the ability to work across departments. Preferred Qualifications Experience in the corrugated box or packaging industry. Familiarity with production scheduling and manufacturing processes. Work Environment Office-based role with occasional interaction with the production floor to monitor order progress. Standard business hours with minimal after-hours requirements. ___________________________________________________________________________________________ FERGUSON SUPPLY & BOX MANUFACTURING COMPANY We're committed to supporting our team with an outstanding benefits package: Affordable Pre-Tax Medical Insurance Plan Options Comprehensive Prescription Drug Plan Health Savings Account (HSA) with Company Contributions Flexible Spending Account (FSA) Health Reimbursement Arrangement (HRA) Robust Dental and Vision Plans 401(k) with Company Match and Profit Sharing Company Paid Life and AD&D Insurance Voluntary Supplemental Life and AD&D Insurance 10 Company Paid Holidays Generous Paid Time Off (PTO) Plan Employee Assistance Programs for Your Peace of Mind Join our team and thrive in a rewarding career with FERGUSON BOX Check us out on YouTube: For more information: Job Type: Full-time Pay: $ $28.84 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person