Sales Support Specialist
10 Days Old
Job Location
Germantown Plant - Germantown, WI
Position Type
Full Time
Description
Exceptional opportunity for a positive, enthusiastic, and self-motivated individual to join an industry leader celebrating over 50 years in business. In this role you'll collaborate with our sales, engineering, and operations teams in providing timely and attentive support to our customers from initial inquiry through needs analysis, quote, order, and equipment delivery. Your attention to detail, project management expertise, and excellent communication skills will be key to ensuring our customers' success. Our family-owned business values employees and provides a friendly work environment, financial stability, and opportunities for growth at our new corporate headquarters. Apply today and build your career with Enercon!
Roles, Expectations & Responsibilities
Opportunity, Pipeline, Support
- Assists in generating new opportunities and quotes using Salesforce and quoting tools
- Reviews any customer technical specifications and drawings to assist in opportunity assessment and proposal creation
- Works closely with application engineering team to ensure timely, accurate development and delivery of proposals to clients; assist Regional Sales Managers with active quote follow-up as needed
- Facilitates the creation of consignment agreements including coordination of sending & returning consignment unit to/from the client
Quote Conversion, Order Entry
- Reviews purchase orders for accuracy, and assists in resolving any discrepancies
- Enters orders into Epicor, managing customer expectations and communicating any changes throughout the order lifecycle
- Follows up on any prior-to-shipment payments, sends approval drawings, and verifies shipping & logistics information
Lab Sample Trials
- Coordinates the treatment of customer samples with other Sales Support peers and Enercon Lab personnel
- Has complete ownership of material sample process from Case creation in CRM/ERP, technical detail gathering, RMA issuance, and sending completed lab trial report to the client
- Attend lab trials when customers come on-site to Enercon office for in-person sample testing with Regional Sales Manager
Post Sale Activities/ Support
- Assists in territory development by collaborating closely with Regional Sales Manager
- Uses Salesforce to accurately and consistently document internal & external customer communications
- Performs post sale follow-ups, ensuring high customer satisfaction and uncovering continued selling opportunities
Lead Cultivation and Follow-Up
- Ensures all Marketing Qualified Leads (MQL) are followed up on via phone within ten minutes of receipt; practicing a phone first, email second philosophy
- Introduces active leads, when appropriate to the Regional Sales Manager or other Enercon stakeholders based on application need
- Collaborates with Marketing and Sales team while being the first point of contact on web chats
- Actively involved, along with regional sales managers, in tradeshow and webinar lead follow-up
Qualifications
- Bachelor's or Associate's degree in Engineering, Business, or a similar field or an equivalent amount of related experience
- If no degree experience in sales support, technical engineering support, inside sales or a related field with a strong technical aptitude.
- Ability to decipher engineering drawings, photos, and to learn & understand our products on a fundamental level
- Experience with an ERP and CRM system required, experience with Epicor and Salesforce preferred
- Ability to prioritize and complete a wide array of activities while under various deadlines
- Outstanding communication skills, both verbal and written
- Experience in plastics, packaging, or a B2B Industrial sales environment a plus
- Previous experience with selling a configured or manufactured product is beneficial, as our products are customized and not always "off the shelf"
- Positionis located in the Greater Milwaukee Area, currently considering candidates from Southeastern Wisconsin only
Physical Demands and Work Environment
- Work hours are generally during normal business hours, and average 40-45 hours per week
- Full-time direct hire position with base salary, bonus eligibility and excellent company-sponsored benefits
- Position is on-site (office based)
- Periodic tradeshow attendance throughout the year may require some overnight travel
- Location:
- Germantown
- Job Type:
- FullTime
