Description We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. Position Summary Customer-focused professional responsible for sales processes and ensuring client satisfaction. The role involves assisting the VP of Sales and extended sales team by providing essential support for effective sales operations. Reporting to the Vice President of Sales, the Sales Support Specialist will be responsible for working in Spices to develop and implement strategies that drive the business objectives. The ideal candidate will have a strong business acumen with strategic analytical skills and work effectively in a team, as well as individually to promote and grow the business. They should be able to collaborate and think creatively about new solutions and opportunities. The ability to manage multiple competing demands in a complex and ever evolving environment. Position Responsibilities Oversee and enhance customer interactions across various ofi departments. Actively involve internal stakeholders to carry out plans, solve problems, and offer solutions that meet customers' expectations including regular engagement with Product Line Managers. Implementation of ofi information in key customers’ systems. Support customer requests for pricing and annual quotation processes by coordinating internal inputs and following customer submission needs. Understand the customers’ individual needs for improved product suggestions and service quality, and track cross-selling opportunities across internal business units. Address customer issues by investigating and resolving them, offering insights to aid team growth and improvement. Ensure proactive customer engagement via prompt communication, video calls, and face-to-face interactions when suitable. Collaborate with finance to improve sales reporting methods, and support sales in effective management of trade investments, broker investments, accounts receivables, and credit. Play an instrumental role in constructing customer-focused strategic reviews and plans. Represent sales in the supply chain and forecast meetings, and engage internal and external partners in product availability updates and customer requirements. Forge strong bonds with both internal and external partners. Facilitate better communication within and outside the company, employing excellent communication abilities. Participate in trade shows and relevant customer conferences. Undertake additional responsibilities as needed. Position Requirements Bachelor’s degree in business, management, sales, or a related field. Two years of progressive sales support experience in the Consumer-Packaged Goods or Foodservice Channels required. Proficiency in sales forecasting, budgeting, and performance tracking. Strong analytic skills with the ability to interpret sales data and market trends Performance driven with desire to take on a high level of responsibility and work in a fast-paced environment. Strong understanding of go-to-market strategy for innovation including distributors, brokers, and direct shipment models. Willing to travel 10 % of the time. ofi provides employees with a comprehensive & competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits! The pay for this role ranges from $62,000 - $82,000 and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and/or other determining factors. Performance-based Bonuses: Discretionary bonus rewarding company performance as well as your contributions and impact, for eligible roles. Comprehensive & Affordable Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future. A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being for you and your family. Family Support: Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees. Additional Perks That Make a Difference: Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure. Paid Sick Leave –   Rest, recover, and return strong – with paid sick leave on ofi. Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments. 401K Match on Day 1 – Invest in your future with our competitive retirement savings program. Career Growth & Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities. At ofi, we don’t just offer jobs—we provide careers built on impact, inclusion, and innovation. Come grow with us! Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com Atofi, we celebrate our diversity. Olam AmericasLLCis proud to be an equal opportunity workplace.