What You’ll Do Develop Sales Transformation Strategy: Design and execute a strategic sales development and training plan that aligns with the company’s goals and drives a shift toward a sales-oriented culture for a team of 80 agents. Lead Training Programs: Create, lead, and deliver engaging sales training sessions that sharpen selling skills, enhance product knowledge, and cultivate a strong sales mindset across a mixed team of hybrid and remote agents. Sales Coaching: Provide continuous one-on-one and group coaching to ensure each team member is reaching their full potential, driving improved performance, and embracing a sales-first mentality. Coach the Coaches Program: Establish and lead a structured ‘coach the coaches’ initiative, helping sales managers become more effective leaders and developers of their teams. Hire and Mentor: Manage a direct team of 3, including 2 Training Facilitators and 1 QA Analyst, and provide mentorship and leadership as they help execute the overall training strategy. On-Site Leadership: While the role offers flexibility in a hybrid environment, expect frequent on-site time to lead and support the training of hybrid and remote agents, ensuring high engagement and effective learning. Adapt and Evolve: Continuously assess the effectiveness of training programs and adjust strategies as needed to ensure maximum impact in a rapidly changing market. What You’ll Need

Proven Experience: Demonstrated success in sales training, coaching, or sales enablement roles, preferably with experience transforming team cultures toward higher sales performance. Sales Enthusiasm: A passion for sales and a natural ability to inspire and motivate others to embrace selling as a central part of their role. Leadership and Coaching Skills: Excellent leadership, coaching, and mentoring capabilities, with a focus on helping individuals and teams achieve measurable sales results. Strong Analytical and Problem-Solving Skills: Deep understanding of sales processes, key performance indicators, and effective sales methodologies. Experience in Dynamic Environments: Experience in a sales-driven, contact center, or call center environment is highly desirable. Growth Mindset: A desire to continuously learn, test, and improve, with comfort in working in an evolving, fast-paced environment. Hybrid and On-Site Presence: Ability to work in a hybrid capacity, but with the flexibility to spend extra time on-site as needed for training initiatives. What Values You’ll Share

Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them. Aim High - Always challenging oneself and others to raise the bar. No Ego - “no job too small” attitude, and open, inclusive and humble style. One Team - highly collaborative approach to achieving success. Lift As We Climb - A track record of investing in developing others and helping others succeed. Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.