Sales Assistant - Seasonal Position MAIN RESPONSIBILITIES Client Experience • Welcomes clients and ensures a warm, professional, and service-oriented atmosphere in the store. • Supports Client Advisors and the broader sales team by preparing client-facing materials, coordinating appointments, and ensuring seamless handoffs. • Assists with scheduling house appointments, private sessions for Very Important Clients (VICs), and follow-ups related to shipping, alterations, or special services. • Prepares for and supports in-store events, buying appointments, and visits, ensuring a smooth and luxurious experience for clients and VICs. • Helps maintain showroom presentation and replenishes product to ensure an elevated, consistent store environment. Sales & Operational Excellence • Provides essential operational support to help the store achieve sales targets, including assisting with consignment, transfers, and ATS (Available to Sell) tracking. • Operates the point-of-sale (POS) system to process transactions, returns, and exchanges in accordance with company policies and procedures. • Coordinates special orders, product searches, and inventory requests to support the sales team and meet client needs. • Ensures accurate and timely entry of client and transaction data to support reporting and follow-up. • Applies foundational product knowledge and trend awareness to support the team in delivering tailored client recommendations. Team Support & Compliance • Assists in achieving sales goals aligned with their role level, focusing on developing sales capabilities and progressively contributing to expanding the client base and delivering quality service. • Supports the sales team in achieving individual and store sales targets by assisting with client interactions, maintaining client records, and contributing to a high standard of customer service. • Maintains stockroom organization, assists in product preparation for the sales floor, and supports inventory accuracy. • Helps monitor adherence to store procedures and supports compliance with company policies, security, and health & safety regulations. SKILLS & QUALIFICATIONS • 0–2 years of experience in retail, customer service, administrative support, or a department store client service role preferred. • Strong interpersonal skills, focused on delivering a consistent and exceptional client experience. • Comfortable supporting the sales team to help meet store-wide objectives. • Exceptional verbal communication skills and a team-oriented approach. • Punctual and reliable, with the ability to adhere to daily schedules. • Flexible availability to work various shifts, including evenings, weekends, and holidays. • Proficient in addressing client inquiries and resolving issues in a timely manner. • Willingness to collaborate with colleagues and actively support team objectives. • Adaptable to changing priorities and capable of managing multiple tasks simultaneously. • Fully aligned with brand values and committed to fostering an exceptional client experience across the team.