This is a remote position. Senior Instructional Designer – Sales Enablement

Location: North America / Remote

First Due is the leading end-to-end software platform for Fire, EMS, and Public Safety agencies. We deliver mission-critical applications that streamline operations, ensure compliance, and improve community safety. Our modules span Fire Prevention, Scheduling, Personnel, Assets, Pre-Incident Planning, Community Engagement, and more.

We ’re recruiting for a highly experienced Instructional Designer to join our growing Sales Enablement team. This role will be pivotal in designing, developing, and delivering engaging learning experiences to support our Sales organization in meeting their goals . The ideal candidate is not only an expert in instructional design and adult learning principles but also a creative storyteller, content innovator, and culture-builder who can bring our learning programs to life.

Key Responsibilities

Design and develop high-quality learning materials including slide decks, e-learning modules, micro-learning content, facilitator guides, job aids, and performance support tools.

Build and manage content within our Learning Management System (LMS).

Partner with Sales Enablement leadership to create and maintain onboarding programs, continuing education initiatives, and skill-development pathways for sales roles.

Develop multimedia learning experiences using video, audio, graphics, and interactive elements to meet diverse learner needs and modalities.

Collaborate with subject matter experts (SMEs) to ensure content accuracy, relevance, and business alignment.

Apply instructional design models (ADDIE, SAM, etc.) and adult learning principles to create engaging and effective learning experiences.

Analyze learner feedback, assessment data, and performance metrics to continuously improve programs.

Ensure all training materials are visually appealing, on-brand, and consistent in tone and style.

Serve as a culture champion through the content you create—reinforcing our values , encouraging collaboration, and building engagement across the team.

Stay current with learning technology trends, instructional design innovations, and best practices in enablement and adult learning.

Qualifications

Bachelor’s degree in Instructional Design, Education, Learning & Development, or related field ( Master’s preferred).

5+ years of instructional design experience, preferably in a sales enablement or B2B SaaS environment.

Strong portfolio showcasing expertise in multiple learning formats (presentations, e-learning, videos, micro-learning, etc.).

Proficiency with e-learning authoring tools (Articulate 360, Captivate, etc.), LMS platforms, and content management systems (experience with Allego highly preferred).

Experience creating multimedia assets using tools like Camtasia, Adobe Creative Suite, or similar.

Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.

Strong communication , collaboration, and stakeholder management skills.

Deep understanding of adult learning theory, instructional design models, and assessment strategies.

Creative mindset with the ability to translate complex topics into engaging, easy-to-digest learning content.

We welcome a diverse workforce! If you don’t fit all the qualifications for the job listed above but feel you bring unique experience and perspective that would serve this role and First Due well, we encourage you to apply.

All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time . Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media LLC participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time . Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com .

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visi t www.firstdue.com to learn more.

If you are a resident of a state with wage transparency laws, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation . The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

About First Due

First Due is re-imagining Fire and EMS by providing a modern cloud-based platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Response and more, First Due is leading the public safety software industry in transforming public safety through next-generation technology and innovation.

Locality Media LLC dba First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated. When you apply for a role at Locality Media, LLC dba First Due, we will collect some personal data, including information from your application, resume, or LinkedIn profile. This information is used during the interview and candidate evaluation process for opportunities at First Due and is only shared internally .  Please review our candidate privacy notice here .