Responsibilities Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company . Training, coaching, mentoring, and supporting Tier 1 and Tier 2 IT Support Specialists, as well as act as a backup for IT Support Team Leads Ticket Management: Assist with the dispatching and assignment of tickets when necessaryDay to day ticket resolution for complex issues and for VIP support Act as an escalation point Inform management of potential problems and identify problem trends Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc. Install, configure, maintain and upgrade computer hardware and software. Update and create documentation to be used across the Service Desk organization Provide videoconference administration and support. Any other duties and special projects as assigned Basic Qualifications Bachelor’s Degree required from an accredited, not for profit university or college. A track record of commitment to prior employers 5+ years of experience in corporate IT or Service Desk role Experience implementing TCP/IP at the workstation level Experience supporting Windows 10 workstations, Macs , Active Directory, Microsoft Office Suite and Windows File Permissions. Ability to lift/move equipment up to 50 lbs Preferred Qualifications And Skills O365 Administration experience Experience supporting mobile devices such as iPads, iPhones , etc . What’s in it for You When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement. Our benefits package includes (but is not limited to): Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug Life, legal, and supplementary insurance Virtual and in person mental health counseling services for individuals and family Commuter and parking benefits 401(K) retirement plan with matching contributions Employee stock purchase plan Paid time off Tuition reimbursement On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks