Senior Service Management Consultant - ServiceNow Developer - CRM Workflow - Sales and Order Managem
New Today
: The ServiceNow Sales and Order Management (SOM) Developer is responsible for designing, developing, and maintaining ServiceNow applications that support sales workflows, order processing, and customer lifecycle management. This role requires deep expertise in ServiceNow Customer Service Management (CSM), SOM modules, and integration capabilities to streamline business operations and enhance customer satisfaction.
Key Responsibilities
Develop and configure ServiceNow SOM and CSM modules to support sales order lifecycle, including quote-to-cash, order tracking, and fulfillment. Create automated business processes and workflows to improve operational efficiency and customer experience. Integrate ServiceNow with external systems (e.g., ERP, CRM, payment gateways) using REST/SOAP APIs
1. Customize ServiceNow forms, UI policies, business rules, and notifications to align with business requirements.
Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
Support ongoing enhancements, maintenance, and performance optimization of SOM applications.
Participate in Agile development cycles, including sprint planning, demos, and retrospectives.
Ensure compliance with ITIL and ServiceNow best practices throughout the development lifecycle.
Required Qualifications:
3+ years of experience in ServiceNow development, with a focus on CSM and SOM modules.
Strong proficiency in JavaScript, HTML5, CSS3, and AngularJS. Experience with systems integration and automation tools.
ServiceNow Certified System Administrator (CSA) certification.
Excellent problem-solving and communication skills.
Preferred Qualifications:
ServiceNow Certified Application Developer or Implementation Specialist (CSM or SOM).
Experience with platforms such as Oracle, SAP, Salesforce, or MS Dynamics.
Familiarity with performance analytics and dashboard creation.
Key Competencies
Technical design and development Sales and order workflow automation Integration and API management Agile and DevOps methodologies Stakeholder engagement Documentation and knowledge sharing
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as (k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of , team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported global revenues of €22.1 billion.
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Disclaimer
- Location:
- New York