Overview Sr. Sales Ops & Enablement Manager at eBay — join to apply. We are seeking a leader to drive sales productivity, training and enablement, and global process consistency. This role partners with Global Seller Development, analytics, the Salesforce platform, product, and category teams to deliver scalable processes and playbooks and to foster a culture of operational excellence.

The Global Sales Operations & Enablement team drives operational excellence across eBay’s global seller development organization, empowering Business Development, Account Management, 3rd Party Partnerships, and Integration teams by delivering actionable insights, efficient processes, and targeted enablement to accelerate seller success and business performance.

What You Will Accomplish

Develop and drive the long-term strategies related to optimizing onboarding and ongoing training programs, sales enablement tools, and defined best practices and processes for B2C focused revenue driving teams.

Identify optimization and automation opportunities across the end-to-end seller lifecycle and internal sales process.

Design, build & enable standard methodologies to the field and monitor them for adoption & effectiveness.

Build a robust global sales enablement strategy for training content creation and delivery, tying closely to organizational critical metrics.

Build and iterate pre- and post-sales playbooks and a seller support segmentation model.

Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives.

Own and drive projects forward; participate in user acceptance testing, crafting training documentation, and delivering training on respective initiatives.

Assist with planning, tracking, documentation, and status updates for portfolio of projects.

What You Will Bring

Proven experience leading transformational projects in sales operations, enablement, or business operations within a technology sales environment.

Proven track record of success in operational strategy, business process, trends, and data analysis to deliver against business objectives.

Experience leading training & development, including content management governance.

Build positive relationships across various teams within eBay and enjoy collaboration.

Highly results oriented with bias to action.

Process oriented with strong analytical skills.

Strong communication and presentation skills, balancing high level information with detailed analysis.

Demonstrated ability to work independently and with little direction.

History of program or project management including scoping, timeline management, documenting use cases, process flows/swim lane diagrams, requirements, organizational change, project costing etc.

Strong understanding in the Salesforce CRM platform functionality and standard methodologies.

Preferred

Experience working in a hands-on culture.

Experience leading broad change management.

Experience with learning management systems (e.g. Brainshark).

Compensation The base pay range for this position is $101,200 - $174,100. Base pay offered may vary depending on location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. At-will employment status applies.

Equal Opportunity and Accessibility eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you require accommodation, please contact talent@ebay.com. We are committed to digital accessibility.

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