Technical Sales Support Specialist

New Yesterday

The Technical Sales Support Specialist is the company’s internal logistics coordinator who is responsible for supporting all sales activities internally in the assigned locations, as well as supporting the entire sales team and distribution channel partners. This role facilitates overall business growth through the coordination of activities with outside sales personnel.General Responsibilities • Collaborate with new and existing customers, distributors, and internal personnel • Provide, via phone and/or e-mail, all aspects of technical support for assigned products • Organize the Field Sales team in all custom development projects when necessary • Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed • Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either • Key participant the overall products return process for all technical related returns from assigned products in the designated region • Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed • Maintain a comprehensive record within company database of all technical calls received
Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers Additional Responsibilities: Under limited supervision, provides customer service assistance for Newall digital readout systems, Newall linear encoders, and BEI rotary encoders.
Interactions with customers via email and phone
Building positive relationships with customers. Responsible for promoting and maintaining positive customer relations.
Processing customer purchase orders, resolve issues with POs. Responding to customer inquiries and resolving problems.
Locating quotes, troubleshoot pricing or item setup issues.
Entering sales orders into Oracle ERP system
Use of Salesforce.
Provide quotes to Newall customers.
Check warranty status and offer basic troubleshooting assistance.
Interacting with other departments to resolve technical product issues, ensure delivery schedule, or help resolve account billing.
Additional Experience Skills: Excellent writing and communication skills preferred.
Attention to detail and accuracy preferred
Aptitude for troubleshooting mechanical and electronics not required but would be helpful
Salesforce experience could be helpful.
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Location:
Columbus

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