Vice President, Customer Success Manager About the Company Diverse financial services firm & investment bank Industry Financial Services Type Public Company Founded 2000 Employees 10,001+ Categories Financial Services Finance Banking Wealth Management Banking & Mortgages Asset Management Investment Banking Investment Management Venture Capital Consulting & Professional Services B2B Business Corporations JPMorgan Chase Currencies New York City Economics Insurance Credit Specialties consumer & community banking corporate and investment bank asset management private banking and commercial banking Business Classifications B2B About the Role The Company is seeking a Vice President - Customer Success Manager to join their Home Lending Transformation Team. This role is pivotal in the strategic focus on lead generation, defining and managing a multi-year program and roadmap to enhance the business's ability to generate high-quality leads. The successful candidate will be responsible for supporting the development of a customer acquisition strategy, partnering with business stakeholders, and ensuring the translation of that strategy into tangible deliverables. Key responsibilities include understanding and reinforcing customer acquisition strategies, analyzing performance, collaborating with stakeholders to address challenges, and proactively solving issues to meet goals. Applicants must have a minimum of 5 years' of experience in customer success, internal strategy, or management consulting within the financial services sector. The role requires a demonstrated ability to influence strategy adoption, excellent communication and interpersonal skills, and a proven track record of learning and teaching new technologies. Preferred qualifications include experience in home lending, marketing, digital channels, P&I, CAMP, or sales, as well as experience with strategic structuring and frameworks. The ideal candidate will be adept at building relationships with diverse stakeholders and will be adept at leveraging analytics to advocate for and develop solutions. Hiring Manager Title Customer Acquisition Strategy Lead Travel Percent Less than 10% Functions Finance Operations