At T-Mobile, we prioritize investing in YOU! Our comprehensive Total Rewards Package ensures our employees receive the same level of care and support we provide to our customers. Join our team and enjoy a competitive base salary along with wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That's how we create an UNSTOPPABLE workplace for our employees! Job Overview: As a Mobile Expert, you'll be an essential part of our Retail Team, embodying the T-Mobile brand. You're a brand ambassador who generates enthusiasm around our products and services, thriving in a dynamic environment where technology, customer needs, and retail experiences continuously evolve. Your ability to connect with customers meaningfully and build lasting relationships will be unmatched in the wireless industry. You'll excel in identifying customer needs and have a passion for educating, demonstrating, and recommending device and service solutions. Mobile Experts focus on doing things the right way, consistently meeting performance targets that encompass sales, customer experience, and quality metrics. Key Responsibilities: Provide exceptional customer service, driving sales while ensuring a best-in-class customer experience and fostering loyalty. Utilize digital tools effectively in customer interactions and onboarding processes. Engage in ongoing training regarding T-Mobile's store experience, skills development, and system knowledge. Maximize productivity during shifts by seeking information and learning about the latest innovations in wireless technology. Collaborate with T-Mobile team members across various channels including business and customer service. Education and Experience: High School Diploma/GED (Required) 6 months of customer service and/or sales experience, preferably in a retail environment. Preferred Skills: Customer Satisfaction: Be a passionate customer advocate, balancing customer experience with performance goals. Team Building: Work collaboratively with peers and store leaders, sharing best practices to ensure customer satisfaction and issue resolution. Retail Sales: Exhibit a competitive spirit and confidence in achieving success within a fast-paced sales environment. Additional Requirements: Must be at least 18 years of age. Legally authorized to work in the United States. Compensation: Hourly Base Pay: $19.00 with an annualized incentive target of $9,360. Employees at T-Mobile are guaranteed to earn at least $20/hour, inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant. Benefits: Full and part-time employees enjoy access to comprehensive benefits that adapt to our team members' needs, including: Medical, dental, and vision insurance 401(k) plan Employee stock grants and purchase plans Paid time off and up to 12 paid holidays annually Family leave and childcare support Tuition assistance and college coaching Disability, accident, and life insurance options Mobile service and home internet discounts We believe in growth and development. At T-Mobile, there’s no corporate ladder; it’s a jungle gym of opportunities! By applying for this position, you’re taking an important step in your career while embodying our values. T-Mobile USA, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for applicants with disabilities during the application or interview process.