At Consumer Cellular, we are redefining Retail! Consumer Cellular is committed to going above and beyond to ensure that customers have everything they need and nothing they don't. This commitment is anchored in our desire to have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship - can we call you our friend?

A friendship requires connecting and being available when something goes wrong or when you need someone to lend a helping hand. We are proud to have a Consumer Cellular Retail Store in your community. This is a place where you can stop by and check out the latest wireless products and services, or visit with your friends at Consumer Cellular.

Job Summary Consumer Cellular is adding to our team of incredible relationship builders, conversation havers, and wireless technology lovers. A key member of our team is the Retail Wireless Sales Specialist, who works directly with customers, listening to their needs and ensuring we provide a product-based solution. Our Retail Wireless Sales Specialists are motivated by delivering a world-class experience, where customers leave with a smile on their face and a working phone in hand.

Our Retail Wireless Sales Specialist earns between $17.50-$18.50/hour plus uncapped commission. This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

What You Do in this Role

Brand Ambassador - While orange is our color, we are best known for our outstanding customer service. You will ensure the store is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work each day in such a way that it reflects our core value of Happy Employees make Happy Customers. Relationship Builder - You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, a solution finder, and a conversation initiator. Product and Services Enthusiast - You will receive training on our products and services, preparing you to translate technology into real-world conversations. You will also attend meetings, training sessions, and work with the team to ensure you have all the necessary knowledge to provide the best care for your guests. Account Management - You are responsible for setting and being available for guest appointments. You will be an investigator and problem solver when reviewing guest accounts and determining the best plans and offers for each guest. You are responsible for documenting customers' accounts with relevant notes and details.