Essential Duties and Responsibilities: Assist in operationalizing HCP requests and sample collection for Guardant Health tests in current clients Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed) Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management Work to ensure timely sample acquistion Collaborate and coordinate with all sales positions to support attainment of company goals and objectives Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GHI leadership Ensure team objectives are met Work effectively and compliantly with individuals across multiple departments throughout GHI Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications 2-3 years customer service/sales experience Previous experience in pharma, diagnostic, medical device, biotech setting is preferred. Ability to engage in a consultative process while connecting client needs with GH capabilities. Comfortable communicating and presenting at all levels throughout an organization Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. Excellent customer service skills. Outstanding strategic account planning skills. Superior listening and problem solving skills. Ability to handle sensitive information and maintain a very high level of confidentiality Impeccable oral and verbal communication and presentation skills Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives Ability to work effectively with minimal direction from, or interface with, manager Problem solving, decision making and technical learning Strong administrative skills and sophistication to manage business in complex environments Demonstrate GHI's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change Frequent travel throughout the territory required Must live within assigned territory

Additional Information The US base salary range for this full-time position is $76,000 to $102,600. The range does not include benefits and if applicable, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role, with the exception of any locations specifically referenced below (if any). Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above. Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.