Salary: $68,000- $78,000 Salary DUTIES INCLUDE: Provide customers with basic technical support via phone, e-mail, or in person. Perform installation of standard Nanovea metrology instruments. Provide basic operational training for Nanovea metrology instruments, both internally and externally. Track and report issues with metrology instruments to the quality advancement and improvement manager and the development team. Diagnose and resolve issues with Nanovea instruments produced within the last 5 years with guidance from senior team members as needed. Assist with repairing damaged or malfunctioning metrology instruments under supervision. Maintain Nanovea laboratory instruments. Assist with testing and evaluating new modules or design revisions from the Development engineering team. Support the sales team by answering technical questions and helping demonstrate Nanovea metrology instruments. Provide first-level troubleshooting support to the manufacturing team when requested. Troubleshoot metrology instruments. Maintain and update instrument user manuals. Create and organize technical documentation for the metrology instruments. Provide quotes for upgrades, consumables, and add-ons to existing customers ( QUALIFICATIONS: Preferred BS in Materials, Electrical, Physics, or Mechanical Engineering or equivalent work experience. Preferred 0.5 4 years of related experience in Customer Service or Client Management. A valid U.S. Passport for international travel. A valid U.S. driver's license. Knowledge of Nanovea metrology instruments and their use is a plus.

BENEFITS:

Flexible schedule

Paid time off

Referral program

PHYSICAL REQUIREMENTS: Regularly required to stand, walk, and sit; talk or hear, both in person and by telephone; hand dexterity to handle parts or tools; ability to lift 20lbs.