Overview Ancillary Sales Consultant role at Blue Cross Blue Shield of Massachusetts

Position Summary: Provide an outstanding level of service to our broker partners and ancillary customers with ancillary products. Build relationships within the ancillary team to provide service support to account and sales executives during and after implementation. Build client and broker relationships to achieve customer satisfaction and aid in client retention.

Position Summary Provide an outstanding level of service to our broker partners and ancillary customers with ancillary products. Build relationships within the ancillary team to provide service support to account and sales executives during and after implementation. Build client and broker relationships to achieve customer satisfaction and aid in client retention.

Your Day To Day

Provide an outstanding level of service to ancillary sales staff, BCBSMA sales and account management staff, customers, brokers, and consultants (return all calls and emails within 24 hours of receipt, update email out of office and voicemail messages if out of the office, support other team members if they are out of the office).

Develop solutions to complex business issues affecting BCBSMA ancillary customers

Manage client folders with client correspondences

Conduct Administration meetings with new accounts (face to face/virtual meeting to review forms, claims filing, billing and online enrollment tool).

Responsible for managing service cases through Salesforce

Represent our ancillary partner(s) when discussing enrollment, billing, underwriting guidelines, policy provisions, etc. to assure compliance with policies and procedures

Maintain detailed knowledge of product portfolios of endorsed ancillary partners and specific requirements for sale, implementation, and service of ancillary benefit programs

Prepare presentations to educate benefit representatives at accounts about their ancillary plan(s)

Develop and present communications materials to be used for varied group sizes at account sites

Coordinate and participate in open enrollment activities that include health fairs, group talks, virtual requests, etc.

Act as liaison between accounts, Sales, brokers, consultants and our ancillary partner(s)

Manage multiple projects simultaneously

Initiate meetings and dialogue with ancillary partner(s) to ensure accurate customer service

Attend product and professional trainings recommended by direct leader

Review monthly delinquency report from ancillary partner(s) and reach out to brokers and clients who are more than 30 days delinquent to get them paid to date and avoid cancellation.

We're Looking For

Position requires demonstrated leadership and teamwork skills; an ability to work independently, make educated decisions, take calculated risks and handle multiple priorities

Strategic thinker who challenges traditional solutions and can provide measurable improvements

Must have proven excellent written and verbal communication skills as well as presentation skills

Ability to present information and recommendations accurately and effectively to internal and external customers

Demonstrates effective listening and strong organizational skills

Strong work ethic, detail oriented and thorough

Demonstrates flexibility and creativity to respond to difficult assignments against tight schedules

Must have good PC skills

What You Bring

College degree, or equivalent work experience in an ancillary products sales or service position

Driver’s license and car required

Brokers License in Life/Accident and Health are required and must be obtained within 12 months of hire.

This position is eligible for the mobile and resident personas.

Minimum Education Requirements High school degree or equivalent required unless otherwise noted above

Location Hingham, Worcester

Time Type Full time

Hourly Range $30.83 - $37.68

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: Pay information is provided for informational purposes only and is subject to change. This job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

Why Blue Cross Blue Shield of MA? We understand that the confidence gap and imposter syndrome can prevent amazing candidates from applying, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. We encourage you to bring us your true colors, your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Hospitals and Health Care

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