Benefits:

• Employee discounts

Position Summary:


The Assistant General Manager (AGM) plays a key leadership role in supporting the General Manager in daily hotel operations, with a strong emphasis on driving revenue through proactive sales strategies. This position is ideal for a hospitality professional with strong operational skills and a passion for sales, guest satisfaction, and team development.

Key Responsibilities:


Operations:

• Support the General Manager in overseeing all hotel departments including front office, housekeeping, food & beverage, and maintenance.
• Ensure consistent delivery of exceptional guest service standards.
• Assist in managing budgets, forecasting, payroll, inventory control, and cost-effective practices.
• Oversee daily hotel operations in the absence of the General Manager.
• Implement standard operating procedures and maintain compliance with health, safety, and brand standards.
  
  

Sales & Revenue Generation:

• Actively identify and pursue new business opportunities in corporate, group, and leisure segments.
• Build and maintain relationships with local businesses, travel agencies, and event planners to drive occupancy.
• Assist with setting and achieving sales targets, room revenue goals, and other KPIs.
• Conduct site tours, respond to RFPs, and negotiate contracts for events and group bookings.
• Collaborate with the marketing team to execute promotions and advertising strategies.
• Monitor market trends and competitor activity to identify new revenue opportunities.
  
  

Team Leadership & Development:

• Assist in recruiting, training, and mentoring department heads and front-line staff.
• Foster a positive, team-oriented work environment.
• Provide regular feedback, coaching, and performance evaluations.
• Lead by example in delivering outstanding customer service and professionalism.
  
  

Qualifications:

• Bachelors degree in hospitality management, Business, or related field (or equivalent work experience).
• Minimum 3-5 years in hotel management, with at least 1-2 years in a sales-focused or revenue-generating role.
• Proven track record in hotel operations and sales performance.
• Strong knowledge of hotel systems (e.g., PMS, CRM, sales platforms).
• Excellent interpersonal, communication, and leadership skills.
• Ability to work flexible hours, including weekends and holidays.
  
  

Preferred Skills:

• Experience in [brand name] hotel operations (e.g., Marriott, Hilton, IHG, etc.).
• Familiarity with local market and corporate accounts.
• Certified Hospitality Supervisor (CHS) or similar certification a plus.