Assistant Operations Manager

We are seeking motivated and customer-centric Assistant Operations Manager to help manage our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Key Responsibilities

The key responsibilities include:

1. Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker
2. Check the parking system and make sure it's running properly along with the CCTV.
3. Perform walkthroughs to ensure cleanliness of the garage.
4. Check the cash machines, replenish them with cash and take the money out of the previous day.
5. Prepare deposits
6. Check emails and previous' day operations
7. Supervising Parking Attendants and Maintenance Team
8. Address customer issues and concerns.
9. Serve as a point of contact for escalated customer concerns (refunds, claims and/or complaints)
10. Assist in ordering supplies or placing vendors orders as needed (office and garage supplies)
11. Monitoring inventory levels of tickets.
12. Collect data on parking metrics.
13. Prepare and review reports on transient and monthly operations for the client.
14. Generate monthly reports
15. Ad Hoc Projects
16. Cover PTO
17. Other duties as assigned

Skills, Knowledge and Expertise

The required skills, knowledge, and expertise include:

• Associate's degree in Business Administration, Management, or a related field.
• A Valid Drivers License
• Proven experience in the parking management industry.
• Strong focus on customer service and client satisfaction.
• Event management experience is a plus.
• Client relationship management skills.
• Business development and strategic thinking abilities.
• Leadership and team-building skills.

Benefits

Join our team and enjoy an outstanding benefits package, including:

Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

About Reimagined Parking

The Reimagined Parking family of nationally recognized brandsImpark, Lanier, Republic Parking, AmeriPark, and ParkOneis the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Our Hiring Process

The hiring process includes:

1. Stage 1: Applied
2. Stage 2: Internal Review
3. Stage 3: Phone Screen
4. Stage 4: On-site Interview
5. Stage 5: Hired

Find out more.