Associate Team Member $18-22/hr

Overview: Associate Team Member are critical members of the Fjord front-of-house team, responsible for delivering a best-in-class customer experience at the fish counter. This role requires a combination of product knowledge, attention to detail, and strong customer service. You’ll be expected to uphold Fjord’s operational standards while engaging customers with warmth, accuracy, and enthusiasm. Core Responsibilities: Greet and engage with customers at the counter in a friendly, helpful manner Cut, portion, weigh, and package fresh and frozen seafood to order Ensure all seafood is merchandised to Fjord standards, with proper signage, pricing, and visual appeal Maintain daily freshness through rotation, ice replenishment, and inspection of all fish and prepared items Receive and log deliveries from Northeast Fish; check for quality and quantity accuracy Maintain proper food safety and sanitation protocols at all times (cleaning, glove use, temperature logs, etc.) Communicate clearly with the kitchen, sushi, and catering teams for special orders and shared counter needs Stay up to date on seasonal species, sourcing updates, and product knowledge as shared by the Store Manager or Procurement team Qualifications / Requirements: Prior food handling or retail experience preferred but not required Must be comfortable handling raw seafood and working in refrigerated environments Ability to lift up to 50 lbs and stand for prolonged periods Strong interpersonal skills and willingness to engage with customers Ability to follow SOPs, daily checklists, and health code protocols Availability on weekends and holidays is preferred

Performance Expectations: Maintains cleanliness of work area and follows end-of-shift breakdown protocol Accurately completes customer orders and handles POS transactions (where applicable) Participates in monthly training sessions and stays informed on new products Supports teammates and helps cover other stations when needed (e.g., sushi counter, grab-and-go, etc.)

Growth Path: Associate Team Member who demonstrate reliability, initiative, and leadership potential are eligible for advancement within Fjord’s store operations team:

Shift Supervisor – Oversees daily counter operations, leads closing or opening shifts, trains new associates General Manager – Responsible for full store operations, staffing, sales goals, and customer experience District Manager – Oversees multiple store locations, supports managers, leads store growth and standards across the region