Job Type

Full-time

Description

Automotive Counter Sales/Parts Pro Job Summary : Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.

Automotive Counter Sales/Parts Pro Job Duties and Responsibilities:

Follows all points of the store's "Basic Service Statement" Reports and is ready for work at schedule time. Reports to work wearing the proper attire. Assists all customers by determining needs and selling necessary products to complete the customer's job. To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment. Properly checks in, prices and merchandises incoming product. Keeps merchandise labeling current. Keeps store neat, clean, and free of all obvious hazards to customers and employees. Assists in store inventories. Attends all store meetings. Improves job knowledge by attending all recommended training sessions. Follows any other directive as assigned by manager. Properly uses the order processing system. Records all lost sales. Keeps catalog and price sheets current. Requirements

Automotive Counter Sales/Parts Pro Job Qualifications and Requirements (Knowledge, Skills and Abilities): Knowledge of auto parts. Computer skills (windows, Excel, Word, and Internet). Excellent Customer Service is a must. Able to pull and place inventory. Able to answer phones. Education/Experience: High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.

Physical Demands: In general, normal vision, speech, hearing, coordination of hands, feet, etc. (psychomotor activities) in order to perform tasks with ease and precision. Requires the physical ability to walk and stand for a minimum of 2 1/2 hour at a time. Requires the ability to walk quickly, often while carrying 5 to 55 pounds of material. Requires a clear speaking voice as well as adequate hearing to understand and communicate with people either over the telephone or in person. The employee must be able to lift safely, at one time, a case of material weighing approximately 55 pounds from the floor to a bench or table. The employee must be able to, in a safe and confident manner, climb a 5-foot ladder and reach with both arms removing material weighing 15 pounds from a shelf, which may be 10-12 feet high. The employee must have the ability to move and climb a flight of rolling stairs for the stocking and removal of product from high shelves (10 feet or more). The employee must be able to move a standard two-wheel dolly carrying boxes. The employee must be able to stand and walk on cement floors and other hard surfaces for approximately 8 hours per day.