Automotive Experienced Internet Sales Associate

National City, CA

Great Opportunity!

Internet Sales Associate employment opportunity with Dalton Motors   

Looking to enhance your career?  If you have a passion for providing great customer service and you want a place where you can learn, grow, excel, and be appreciated, then become part of our strong team at Dalton Motors.  This is a great opportunity to work with an industry leader known for its friendly and welcoming environment, exceptional customer service, and large and loyal customer base. With a customer-first approach, our team is committed to providing unparalleled service and creating lifelong customers. As we continue to expand, we are seeking passionate, eager individuals to join our dynamic Internet sales team. We believe that investing in our employees is paramount, which is why we offer incredible career development opportunities to those who strive for excellence.

Pay: $16.50 plus commissions 

Company Overview:

Dalton Motors is located less than 20 minutes from most areas of San Diego. Founded in 1945, Dalton Motors is a family owned and operated business with over 35 dealerships serving major manufacturers including Subaru and others. We have ongoing training for our staff, including training from the manufacturer, new product on-line training, and job specific training by our in-house trainer. Our dealership runs smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been here for twenty years or more.

Some of What You’ll do:

• • Respond promptly and professionally to customer inquiries received through the dealership's website, e-mail, and phone.
  • Engage with potential customers to build rapport, answer questions, and guide them through the vehicle purchase process.
  • Ensure that every lead is followed up on, and appointments are scheduled to drive foot traffic to the dealership.
  • Provide consistent and timely communication to customers throughout the sales process to ensure a positive experience.
  • Develop and maintain relationships with customers through digital communication channels.
  • Provide detailed information about vehicle features, pricing, promotions, and financing options.
  • Assist customers with the online application process and address any questions or concerns they may have.
  • Guide customers through the entire online sales process, from initial contact to closing the sale.
  • Prepare and present digital vehicle quotes and financing proposal.
  • Coordinate with the sales team to ensure a smooth transition from online interactions to in-store visits.

• • Provide exceptional customer service throughout the online buying process and after the sale.
  • Follow up with customers post-purchase to ensure satisfaction and address any issues or additional needs.
  • Offer test drives to all prospects.
  • Collect and manage customer feedback to improve the online sales process and enhance customer experience.
  • Collaborate with management to set and achieve sales targets and goals.
  • Ensure all customer interactions, whether online, via phone, or in person, are handled professionally, promptly, and effectively.
  • Resolve any customer concerns or issues with a focus on delivering a seamless and positive experience.
  • Strive to maintain a high level of customer satisfaction, aiming to exceed customer expectations at every touchpoint.
  • Perform other related duties as assigned.

What we are looking for:

• Proven experience in automotive sales, specifically in Internet sales or digital marketing.
• Strong leadership skills with the ability to recruit, train, and motivate a team.
• Excellent communication and customer service skills, with a focus on responsiveness and professionalism.
• Knowledge of Toyota products and brand standards is a plus.
• Strong analytical and problem-solving skills to evaluate sales data and customer behavior.
• Proficient with CRM systems, Internet marketing tools, and dealership management software.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Dalton Motors Benefits:

• Full Benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
• 401k plan
• Paid vacation
• Paid manufacturer product training
• Employee Assistance Program
• Employee vehicle purchase program
• Advancement opportunities
• Custom tailored onboarding training programs

At Dalton Motors, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Education:

• High school or equivalent (Preferred)

Experience:

Minimum of 2-3 years of experience in automotive sales

Valid state sales license

Valid Driver’s license

Working Conditions:

• Full-time position, with some evenings and weekends required.
• Occasional travel for training, events, or meetings as needed.