The Career:

Ready to turn your passion into a career? Detroit Speed & Engineering, part of QA1 Brands and a recognized leader in premium suspension systems for classic muscle cars, is seeking a customer-focused Automotive Technical Sales Representative to join our team in Mooresville, North Carolina. This role is ideal for someone who combines automotive technical expertise with a genuine passion for helping others. You’ll support builders and car enthusiasts by providing product guidance, troubleshooting assistance, and managing orders with care and precision. As a trusted service advisor, you’ll deliver technical support, educate customers on our industry-leading products, and build lasting relationships. If you’ve been engaged in the car community whether through professional experience or personal passion and are committed to delivering an exceptional customer experience, we’d love to hear from you!

What You Will Do:

• Provide technical assistance and product information on QA1/Detroit Speed products to end users and dealers via phone and email.
• Process customer orders through multiple channels (i.e., phone, email, fax, electronic data interface).
• Share product cross-reference information, current pricing, and delivery details with customers.
• Communicate with the production team to obtain relevant ETA and delivery updates for out-of-stock items.
• Develop an in-depth knowledge of QA1 Brands products and services, as well as the automotive industry.
• Handle end-user and dealer inquiries or complaints in a professional and diplomatic manner.
• Maintain accurate customer interaction records, contacts, orders, and RMAs in the company ERP system.
• Identify new opportunities and qualify them before passing them to account managers.
• Periodically attend and represent QA1/Detroit Speed at trade shows, company events, and customer visits to engage with stakeholders and promote products.
• Other duties as beneficial to the success of QA1.

The Critical Skills and Experience You’ll Need:

• High school diploma or equivalent; advanced education including in a technical specialty preferred
• 4+ years of related experience and/or training in vehicle suspension systems; we encourage candidates with experience from automotive parts retailers, dealerships, or similar settings to apply. We also welcome QA1 product enthusiasts who have gained knowledge through personal hobbies or self-directed learning
• Knowledge in GM, Ford and/or Mopar applications a plus
• Demonstrated excitement for the QA1 Brands products
• Ability to multi-task and meet deadlines in a fast-paced environment
• Ability to communicate effectively and professionally with internal and external parties

• Strong out-of-the-box problem-solving skills, with the ability to think creatively and approach challenges from innovative angles
• Proactive, positive attitude, and collaborative approach to challenges
• Strong communication skills (oral, written, listening) and ability to build rapport internally and externally
• Customer centric and detail oriented
• Demonstrable technical proficiency with Microsoft Outlook and capable of quickly training and becoming proficient with other Microsoft application and QA1’s ERP system (Syteline)
• Ability to obtain DOT Medical Card, if requested
• Ability to work effectively with a diverse team and align with QA1’s values
• Ability to pass a background check and drug screen

The Company:

From a humble two-car garage to an award-winning powerhouse in custom car building, Detroit Speed & Engineering has redefined the industry with innovation, craftsmanship, and a relentless passion for performance. What started with a single '69 Camaro has evolved into one of the most respected names in hot rod design, producing some of the most iconic custom builds on the road today.

With over 40 team members and growing, Detroit Speed & Engineering delivers exceptional performance to high-end builders, fabricators, and enthusiasts. Every product and project reflect an uncompromising commitment to quality, making Detroit Speed the ultimate destination for true automotive enthusiasts.

Detroit Speed is now part of QA1. QA1 is a privately held leader in performance shocks, steering and suspension systems, rod ends and related components for the motorsports and industrial markets. With multiple U.S.-based manufacturing facilities equipped with state-of-the-art technology, we are committed to delivering high-quality products that meet the demanding standards of our customers.

Our core values: Create Solutions, Earn It, People Centric, Do the Right Thing - guide everything we do, shaping our products, customer interactions, and internal collaborations. These principles shape a culture that provides premium performance at competitive pricing, while continuously innovating to solve complex challenges. With a focus on long-term relationships, we prioritize customer interests and deliver reliability and credibility.

At QA1, our expertise is complemented by a genuine passion for helping our customers succeed with their projects. Our team of over 200 individuals includes passionate racers, automotive enthusiasts, and experts from a variety of industrial fields, fostering a dynamic and collaborative workforce.

Our work environment is more than just task-oriented; it is a place where we support each other, have fun, and recognize that every contribution is essential to our collective success. We are not just a company; we are a close-knit, high performing team dedicated to delivering exceptional experiences for our customers and one another.

The Rewards:

At QA1, we recognize that high-performing teams deserve exceptional rewards. That is why we offer a comprehensive benefits package designed to keep our team members motivated and focused on achieving their career goals. We are committed to supporting our team by offering the resources they need to perform at their best and maintain a healthy work-life balance.

Our rewards include:

• Competitive Pay: $53,000 - $63,000 annually DOE.
• Comprehensive Benefits – Medical, dental, life, disability, vision insurance and more.
• 401(k) with Company Contribution – Helping you plan for a secure future.
• Paid Time Off – Company-paid days off for holidays and taking time to recharge.
• Wellness Programs & Perks – Programs to keep you in top shape—physically, socially, and financially.
• Development Opportunities – Personal and professional growth opportunities, including education reimbursement, to keep you improving your skills and advancing your career.
• Community Engagement – Opportunities to give back through local and national charity efforts, strengthening the community around us.
• Employee Product Discounts – Enjoy discounts on company products so you can experience our incredible solutions firsthand.
• Casual dress code.

Interested or Know Someone Who Is?

If this opportunity and our team-oriented culture align with your career goals, please visit www.QA1.net for more information and to apply. We carefully review every application received.

We welcome applications from candidates who are committed to multicultural understanding and enriching our diverse community. To ensure a safe and secure workplace, QA1 conducts criminal background checks and drug screenings for all new hires.