LHH is seeking a B2B Inside Sales Support Specialist for a contract to hire position in Charlotte, NC! This role is ideal for someone with experience in manufacturing or distribution environments who thrives in a fast-paced setting and enjoys building strong relationships with business clients. This role is fully in office Monday - Friday.

Do you have the skills to fill this role Read the complete details below, and make your application today.

Responsibilities: Order Management: Accurately process and manage customer purchase orders from entry through fulfillment. Inventory Coordination: Monitor and track inventory levels to ensure timely delivery and communicate any delays or issues. Customer Communication: Provide timely updates to customers regarding order status, shipping details, and product availability. Reporting: Generate and analyze reports using Microsoft Excel to track order trends, inventory levels, and customer service metrics. Problem Resolution: Address and resolve customer inquiries, complaints, and issues with professionalism and urgency. Collaboration: Work closely with internal departments such as Sales, Logistics, and Production to ensure seamless order fulfillment.

Qualifications: 2+ years of B2B customer service experience within a manufacturing or distribution setting. Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, basic formulas). Experience with ERP systems and order processing platforms. Strong communication and interpersonal skills. Ability to multitask and prioritize in a deadline-driven environment. High attention to detail and problem-solving skills.