Wayfair B2B Sales Specialist

At Wayfair, we're transforming the way businesses shop for their spaces and as an in-store B2B Sales Specialist, you'll be on the front lines of that mission. This isn't your typical sales role. You'll act as a trusted partner to local businesses, helping them discover the power of Wayfair Professional and our in-store design expertise. Whether it's a boutique hotel redesign, a new office buildout, or ongoing projects for local contractors, such as interior designers, you'll be their go-to guide for all things Wayfair. This role blends sales development, community building, and hands-on customer support. You'll grow our professional customer base by connecting with new prospects, activating and growing business from existing accounts, and working closely with in-store teams to bring large-scale projects to life. At Wayfair, we believe in hustle and heart, and in this role you'll find both. Ready to drive impact, grow your pipeline, and help businesses bring their visions to life? Let's make it happen.

What Does a B2B Sales Specialist Do?

Grow the B2B Business: Build relationships with local Wayfair Professional customers, both new and existing, by prospecting, cold calling, and community engagement. Your goal? Drive awareness, increase in-store program adoption, and help businesses unlock the full potential of the Wayfair Professional Program.

Engage Local Wayfair Professional Customers: Proactively reach out to existing and potential B2B customers in the local market to promote the value of our in-store experience, encourage visits, and connect them with our Design Specialists. Reengage inactive accounts and uncover new opportunities through tailored outreach and relationship-building strategies.

Prospect Net-New Customers: Use online research, walk-ins, and cold outreach to connect with business owners across industries. You'll validate enrollment status, pitch program benefits, and help them get started with Wayfair Professional.

Build Local Partnerships: Develop relationships with area business associations, real estate developers, and design industry organizations. Share insights and collaborate with the home office to scale successful partnership models across markets.

Coordinate Events: Partner with store leadership and marketing to host monthly in-store B2B events and identify opportunities for community engagement that showcase Wayfair's offerings and expertise.

Support B2B Projects In-Store: Act as the go-to B2B expert for store teams and customers alike. You'll answer program questions, connect customers to the right design and delivery services, and support complex or large-scale orders.

Enable the Team: Educate associates on B2B tools, benefits, and workflows. Collaborate closely with our instore and virtual Sales teams to ensure a seamless handoff for customers visiting our store from remote channels.

You'll Thrive in this Role if You Have:

Sales Drive: 2-3 years of general sales experience with a proven track record of hitting or exceeding goals, with a preference in B2B development or trade environments.

Retail Know-How: 12 years of retail experience working with customers, ideally in high-touch or specialty sales settings.

Great Communication: You're comfortable building rapport over the phone, in person, or via email. You know how to listen, engage, and follow up like a pro.

Organizational Excellence: You can juggle multiple priorities without dropping the ballwhether it's planning outreach, logging customer notes in Salesforce, or coordinating an event.

Strategic Thinking: You're proactive in identifying opportunities, digging into data, and thinking three steps ahead to unlock growth.

Tech Comfort: You're familiar with CRMs (Salesforce), POS systems, and productivity tools like Google Suite.

Team Collaboration: You thrive in a fast-paced, cross-functional environment and love partnering with others to drive results.

Education: Bachelor's degree required.

Flexible Availability: Able to work full-time, including peak business hours, to support the needs of B2B customers in-store.

Ability to Travel: You will be required to travel locally as needed to meet with customers, businesses, or partners. Typically this will fall within a 50-mile radius.

Additional Physical and Environmental Requirements:

Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.

Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.

Lifting Ability: Ability to lift and move up to 50 lbs. independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.

Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.

Temperature Flexibility: Comfortable in environments with varying temperature conditions.

Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.

Safety Awareness: Minimal exposure to workplace or environmental hazardsmust adhere to all safety protocols.

What are the Benefits?

Competitive Pay: Earn competitive compensation, with regular opportunities for performance-based increases and performance based bonuses.

Career Growth: Access professional development and advancement opportunities to help you grow with us.

Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.

Time to Recharge: Start accruing paid time off immediatelybecause work-life balance matters.

401(k) with Company Match: We'll match up to 4% to help you plan for your future.

Tuition Reimbursement: Eligible after 6 months of employmentlearn, grow, and get support along the way.

Wayfair Employee Discount: Save big on the pieces you love plus get 10% off at our in-store restaurant.

Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

And So Much More: We've got more good stuff where that came from!